Customer Care Representative
Ref: CEH/HR/REC/006/2023
Main Purpose of the Role
The incumbent shall be responsible for
receiving patients at the reception, bill patients for services required,
manage appointments and respond to queries as appropriate.
Key Responsibilities
- Driver
Duties
- Receive
and welcome clients at the front office and determine their needs.
- Direct
clients to service points as appropriate.
- Answer
promptly incoming calls, assisting the caller or directing them as
appropriate.
- Register
patients into the Hospital Information Management and the ERP systems.
- Generate
the patients’ files through the EMR system.
- Review
patients’ notes to determine appropriate service sought.
- Schedule
appointments for patients and ensure that details are well communicated to
them, verbally and through their appointment cards.
- Bill
patients for consultation and ensure that the payments are received
through Mpesa or the banking system.
- Carry
out reconciliations for all the monies received and sharing the reports of
the same at the end of the day with the Operations Officer.
- Provide
feedback to the Front Office Coordinator on company policies and
procedures, and constantly look out for potential changes which could
improve operational efficiency at the Front Office.
- Take
part in company projects and/or any other duties as assigned by your Line
Manager, or any other person placed in authority over you.
Qualifications
- Diploma
or higher in any business-related field or social sciences. CEH Vacancy
Advert- Customer Care Representative | Page 1 of 2
- Certificate
in Front Office/Customer Care Management/ Client Relations/ Public
Relations shall be an added advantage
- 2
years’ experience in a similar role.
- Must
be computer literate
- Previous
working experience with Hospital Information Management and ERP systems
shall be an added advantage.
How to Apply
Interested
and qualified candidates to make their applications through careers@cityeyehospital.or.ke with
the subject being “Customer Care Representative” – CEH/HR/REC/006/2023’’.
These should reach us on or before 03rd
March 2023.
The application must
include;
- An
up-to-date CV, not more than 4 pages long, with the current and expected
remuneration indicated in the CV.
- A
one-page document in PDF format explaining how their personality aligns to
the core values of City Eye Hospital.
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