Job Level: JL-2
Job Title: Collections Associate
Years of Experience: 1-2 years
Reporting to: Credit & Collections
Manager
About Ilara Health
At Ilara Health we are
building a network of primary healthcare clinics (PHCs) delivering affordable,
quality healthcare to Africas under-served communities through our diagnostic
devices & solutions. Founded by entrepreneurs passionate about healthcare,
Ilara Health brings in technology powered diagnostics from around the world and
provides financing to make these diagnostics available in low to middle income
communities, all integrated via a tech platform. Ilara Health is a venture
funded company on an aggressive growth path and this is an opportunity to get
into an exciting, early stage tech startup that is bound to make an impact on
healthcare outcomes in Africa.
The role
The Collections Associate
is responsible for managing and collecting accounts receivables. They will be
responsible for contacting customers who have outstanding payments, negotiating
payment arrangements, and maintaining accurate records of all interactions.
Responsibilities:
- Keep
accurate records of all collection activities
- Contact
customers with outstanding payments via phone, email, or any other
communication channel provided by the company
- Negotiate
payment plans and arrange for payment of outstanding balances
- Monitor
payment arrangements and follow up with customers as necessary
- Provide
exceptional customer service and handle customer complaints and inquiries
on payments
- Identify
and escalate non performing accounts as per the escalation policy
- Adhere
to all company policies and procedures related to collections
- Collaborate
with Commercial and Operations teams to ensure prompt resolution of
payment related issues.
- Conduct
field visits where necessary as per the credit and collections policy
- Meet
or exceed collection targets and goals
Qualifications
- Bachelors
degree in a business or related field
- 1-2
years of experience in collections or a related field
- Proficient
in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc
Who You Are
- Excellent
communication and negotiation skills
- Strong
attention to detail and ability to manage multiple tasks simultaneously
- Ability
to work independently and as part of a team
- Ability
to maintain a positive attitude and work well in a fast-paced environment
How to Apply
