Collections Associate
The role
The Collections Associate is responsible for
managing and collecting accounts receivables. They will be responsible for
contacting customers who have outstanding payments, negotiating payment
arrangements, and maintaining accurate records of all interactions.
Responsibilities:
- Keep accurate records of all
collection activities
- Contact customers with
outstanding payments via phone, email, or any other communication channel
provided by the company
- Negotiate payment plans and
arrange for payment of outstanding balances
- Monitor payment arrangements and
follow up with customers as necessary
- Provide exceptional customer
service and handle customer complaints and inquiries on payments
- Identify and escalate non
performing accounts as per the escalation policy
- Adhere to all company policies
and procedures related to collections
- Collaborate with Commercial and
Operations teams to ensure prompt resolution of payment related issues.
- Conduct field visits where
necessary as per the credit and collections policy
- Meet or exceed collection targets
and goals
Requirements
- Bachelors degree in a business or
related field
- 1-2 years of experience in
collections or a related field
- Proficient in CRM system e.g
Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc
Who You Are
- Excellent communication and
negotiation skills
- Strong attention to detail and ability
to manage multiple tasks simultaneously
- Ability to work independently and
as part of a team
- Ability to maintain a positive
attitude and work well in a fast-paced environment
