Collections Agent (Rider) Job in Kisumu, Kenya

Job Level: Jl-1

Job Title: Collections Agent (Rider)

Years of Experience: 1year+

Reporting to: Credit & Collections Manager

About Ilara Health

Ilara Health is building a tech-enabled primary care model for Africa by leveraging on existing, hyper-fragmented care infrastructure. We partner with high potential healthcare entrepreneurs running the 200,000+ primary care centres that deliver care to hundreds of millions of patients across the continent each year, and equip them with the physical and digital tools they need to provide better healthcare. Our technology platform supports our clinician partners in delivering better care to their patients as well as streamlining their clinic operations. Founded in 2019, we have partnered with over 1,300 independent clinics across Kenya providing a direct pathway to over 3 million patients yearly.

The role

The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
Follow up with customers who have not made payments or who have broken payment arrangements.
Negotiate payment plans and settlements with customers who are unable to pay in full.
Keep up-to-date with company policies and regulations regarding debt collection practices.
Conduct skip tracing activities to locate customers who have moved or changed contact information.
Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
Complete necessary paperwork and reports accurately and on time.
Assist in recovery efforts of assets from customers

Qualifications

A high school diploma or equivalent is required, and some college education is preferred.
Experience in debt collections, customer service, or a related field is preferred.
Have a motorcycle and possess a valid driver’s license with a motorcycle endorsement and have a good driving record.
Good knowledge of motorcycle maintenance and repair.
Familiarity with skip tracing techniques and practices.
Based in Kisumu