Job Level: Jl-1
Job Title: Collections Agent (Rider)
Years of Experience: 1year+
Reporting to: Credit & Collections
Manager
About Ilara Health
Ilara Health is building a
tech-enabled primary care model for Africa by leveraging on existing,
hyper-fragmented care infrastructure. We partner with high potential healthcare
entrepreneurs running the 200,000+ primary care centres that deliver care to hundreds
of millions of patients across the continent each year, and equip them with the
physical and digital tools they need to provide better healthcare. Our
technology platform supports our clinician partners in delivering better care
to their patients as well as streamlining their clinic operations. Founded in
2019, we have partnered with over 1,300 independent clinics across Kenya
providing a direct pathway to over 3 million patients yearly.
The role
The Collections Agent will
be responsible for contacting and collecting overdue debts from customers while
using a motorcycle as their primary mode of transportation. The position
requires strong communication skills, and the ability to work independently in
a fast-paced environment.
Responsibilities
- Contact
and communicate with customers who have outstanding debts to initiate
payment arrangements.
- Use
a motorcycle to travel to various locations to meet with customers and
conduct in-person collections visits.
- Maintain
accurate records of customer interactions, payment arrangements, and any
updates to customer account information.
- Follow
up with customers who have not made payments or who have broken payment
arrangements.
- Negotiate
payment plans and settlements with customers who are unable to pay in full.
- Keep
up-to-date with company policies and regulations regarding debt collection
practices.
- Conduct
skip tracing activities to locate customers who have moved or changed
contact information.
- Provide
exceptional customer service by answering questions, addressing concerns,
and ensuring customer satisfaction.
- Maintain
and ensure the safe operation of the motorcycle by performing regular
maintenance and adhering to all traffic laws and regulations.
- Complete
necessary paperwork and reports accurately and on time.
- Assist
in recovery efforts of assets from customers
Qualifications
- A
high school diploma or equivalent is required, and some college education
is preferred.
- Experience
in debt collections, customer service, or a related field is preferred.
- Have
a motorcycle and possess a valid driver’s license with a motorcycle
endorsement and have a good driving record.
- Good
knowledge of motorcycle maintenance and repair.
- Familiarity
with skip tracing techniques and practices.
- Based
in Kisumu
Who You Are
- Good
communication and interpersonal skills.
- Ability
to work independently and in a team environment.
- Physical
fitness and the ability to ride a motorcycle for extended periods.
- Strong
negotiation and problem-solving skills.
- Good
organizational and time management skills.
How to Apply
 Job in Kisumu, Kenya){kind=link}