HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Innovation Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Business Process Manager
Reporting To: General Manager Innovation
Overall Job Purpose
The Business Process Manager will
be responsible for driving business process management initiatives throughout
the organization by maintaining the process inventory, identifying and
analyzing areas of improvement, redesigning processes focusing on
digitalization and supporting business and operations strategies. The role
holder will also manage key performance indicators around operational
efficiency with regular monitoring and reporting to key stakeholders.
Principle Accountabilities
- Apply
Business Process Management techniques to clearly identify, understand,
assess and clearly communicate business needs to enable the design and
implementation of new processes and process improvements.
- Drive
initiatives/projects using a structured project methodology, and present
analysis, solutions and business cases to senior management.
- Continuously
analyze, review, and redesign functional processes to eliminate
variations, remove non-value-added activities, waste, bottlenecks and
delays.
- Define
new target operating model including capacity planning and growth
forecasts in collaboration with department Heads.
- Coordinate
with cross-functional teams including business, operations and control
functions to develop business process requirements.
- Define
metrics while designing/redesigning processes and monitor their
performance against agreed targets.
- Develop
and maintain the process inventory that will be used as a reference for
prioritization, controls, integration and communication, preparing of test
cases, training documents, etc.
- Oversee
the digitalization of processes on the BPM platform following
prioritization and agile delivery methodology.
- Be
responsible for the smooth integration of changes/new business processes
to minimize service disruptions.
- Establish
relationships and negotiate with external project stakeholders
(consultants, solution providers, service providers, business partners,
etc.) by representing the bank’s interests in the most professional manner.
- Stay
abreast with the latest trends in financial services and develop in-depth
knowledge of business activities to enable effective functional and
technological recommendations and implementation.
- Coach
team members on process improvement methodologies and tools as required
Minimum Qualifications, Knowledge and Experience
- Bachelor
degree in Banking, Business, IT or related fields
- Six
Sigma/ Lean knowledge and certification would be an advantage.
- 5+
years’ experience in a dynamic product management role in FSI.
- Proven
success in overseeing all elements of the product development lifecycle
through the agile methodology.
- High
effectiveness in managing cross-functional teams.
- Experience
in delivering finely tuned product marketing strategies.
- Experience
in Business process reengineering in the financial services industry
- Advanced
analytical and problem-solving skills.
Key Competencies and Skills
- Planning,
documentation, budgeting, resource planning for all assigned projects
- Determine
and select options to achieve goals and/or resolve ad hoc emergent issues.
- Managed
delivery teams assigned to innovation products within the specified
timelines
- Monitor
development and implementation of innovation projects within the defined
timelines.
- Quickly
and appropriately respond to, or drive, change, while maintaining
flexibility and focus.
- Influence
others through personal advocacy, vision, and build a solid platform for
change.
- Persists
to complete tasks / responsibilities, even in the face of difficulties, is
optimistic and tenacious all through
- Excellent
verbal and written communication skills and the ability to interact
professionally with a diverse group; developers, product owners, and subject
matter experts.
- Resolves
conflicts by demonstrating leadership and appropriate decision-making
competencies
How to Apply
CLICK HERE TO APPLY
Application Deadline
23 March 2023
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