HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Retail Banking Division. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Branch Business Manager –
Nanyuki
Reporting To: Regional Branch Business Manager
Overall Job Purpose
The Branch Business Manager will
be responsible for growing the branch portfolio and balance sheet, and
effective management of branch sales staff in order to maximise branch
profitability.
Principle Accountabilities
- Develop
strategies & execution plans to create new sales in all business lines
in the branch.
- Develop
strategies & execution plans to ensure growth of existing businessin
the branch.
- Prepare
& execute sales presentations & activations.
- Monitoring
daily performance at the branch to ensure targets are met. Developing
corrective action plan where necessary.
- Monitor
& ensure customer service standards at the branch are met &
maintained at all customer touchpoints.
- Preparing
relevant management Information reports on the branch performance within
stipulated timelines.
- Manage
the sales staff at the branch by providing ongoing individual coaching and
training to assure ensure achievement of sales goals, member retention and
deepening member relationships.
- Continuous
review & appraisal of branch sales staff performance and immediate
corrective action.
- Ensure
sales staff are motivated for maximum productivity
- Cultivate
a team culture that enhances support for each other to ensure overall
productivity.
- Arrange,
conduct or recommend appropriate training for branch staff to enable them
carry out their duties effectively & efficiently.
- Ensure
discipline and adherence to staff code of ethics by Branch sales staff.
- Ensure
planned leave schedule & execution for branch sales staff.
- Supervise
the development of a call program for all clients.
- Review
the call program to ensure that its followed with call reports generated
per visit for effective follow-up
- Ensure
the branch attend to customer banking needs in a timely manner and manage
their expectations.
- Directing,
motivating and developing staff so as to ensure a branch succession plan
for branch continuity is in place.
- Develop
a proposal for generating quality loan proposals that meets banks Risk
acceptance criteria as per the credit policy
- Ensure
that sales staff manage and maintain quality of Loan Portfolio in the
branches
- Continuous
review the branch credit portfolio to ensure that early warnings of
default are addressed in a timely manner to avoid deterioration to bad
debts.
- Ensure
that assigned sales staff are taking remedial actions on all delinquent
accounts.
- Ensure
that the branch strictly adhere to banks operating procedures &
policies to ensure all controls are observed.
- Ensure
the branch comply with AML/KYC guidelines in customer recruitments.
- Review
of compliance/Audit reports for the branch with the quest to ensure that
corrective action & recommendations are addressed.
Minimum Qualifications, Knowledge and Experience
- A
University degree in a business related field.
- A
Master’s degree in a business related field will be an added advantage.
- Atleast
5 to 6 years experience in sales management within the Banking
Industry.
- Professional
qualifications such as AKIB
Key Competencies and Skills
- Selling
and Negotiation Skills
- Basic
accounting skills
- Team
Work
- Interpersonal
skills
- Leadership
Skills
- Communication
Skills
How to Apply
Application Deadline
17 March 2023
