Ass Product Manager - Card Issuing
Main Accountabilities
and approximate time split
Card Portfolio Management (40%)
- Develop and implement Portfolio
intervention frameworks including Early Engagement and Continuous Customer
Engagement strategies throughout the customer life cycle through data-led
and data analysis to harness opportunities for growth.
- Manage product, pricing, and
channel strategy for usage-building products
- Enhance customer communication
across the customer Lifecycle through the introduction of trigger-based
emails and SMS communication. Track customer experience across the value
chain
- Institute key product
optimization initiatives to drive revenue growth such as system-driven
changes to product parameters. Conduct regular portfolio performance
analysis across the cardholder base including initiating CLM proposals,
tracking P&L variances, identifying revenue and cost opportunities
- Monitor key value drivers for the
business (usage rates, channels rates, attrition rates. carding rates)
- Formulate and implement key
initiatives to ensure that the value drivers track as per plan ensuring
strong revenue performance
- Launch successful ATL & BTL
campaigns to drive card spending & loyalty at a portfolio level.
- Drive segmental spend campaigns
for various customer segments across the portfolio including dormancy
management
- Implement key system enhancements
to improve the debit cards authorization strategy
Innovation and Strategic partnerships (40%)
- Drive innovation and initiatives
that support opening new opportunities for transactional migration from
cash to card through Mobile application propositions, and API integration
with third-partner payment application providers.
- Programs with the partnership to
enhance the product CVP position debit cards as a preferred payment option
from cash.
- Loyalty programs and incentives
to create product and transaction stickiness.
- Build strategic partnerships to
spur growth with i.e retailers, Schemes, Fintechs, MNOs, etc within the
debit card portfolio.
Service Management & Improvement (10%)
- Drive initiatives to identify and
address the root causes of debit card complaints
- Drive and implement initiatives
to reduce the TAT for complaints
- Support the Head of Card Issuing
to ensure that monitoring tools developed are applied and effectiveness of
training and other ‘people development’ activities are properly monitored.
- Monitoring of card authorization
levels and fraud risk management
- Stock management of all debit
card products
Governance, Control, and Risk (10%)
Ensure that all activities and duties are
carried out in full compliance with regulatory requirements, Enterprise-Wide
Risk Management Framework and internal Absa Bank Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
- Ensure compliance with Bank
controls, policy, service standards, and procedures as laid down by the
bank
- Ensure all mandatory training is
completed to the deadline and understood within given timescales.
- All risk events (incidents) or
control failures to be escalated, investigated, reported, and fixed at the
root cause to prevent reoccurrence
- Successful independent
conformance assurance (e.g .RCA, AIA, Regulatory Compliance, PwC)
Technical Skills/Competencies
- Excellent numerical and data
analytical skills
- Stakeholder engagement and
negotiation skills
- Self-driven and result oriented
- Excellent communication skills
- Good analytical and
interpretation skills
- Interpersonal skills
- Time management skills
- Team working ability
- Presentation skills
- Organizational and planning
skills
- Customer service &
people-oriented skills
Knowledge and Expertise
Essential
- Knowledge of card products &
services
- 2 years of working knowledge and
practical skills in a customer service environment
Preferred
- Knowledge of card products
- Knowledge of the card industry is
an added advantage
- Knowledge of MI tools required
for Portfolio interventions
Experience,
qualifications, and other requirements specific to the role
Essential
- Satisfies the FSA criteria for an
approved person, both initially and ongoing
- Proven success rate in
negotiation in a corporate environment
- The role holder must have gained
first-hand experience with customers & people skills
- The proven ability to excel in a
culture of high achievement
- Proven personal experience in
achieving outstanding targets
- Proven personal experience in
managing customer situations within a complex decision
Preferred
- Knowledge of the Card industry
would be an advantage but not essential
Additional details of exceptional aspects of the demands of the
role.
- There is a need for flexibility
and to be able to work to challenging deadlines when they arise
How to Apply
