Technical Administrator
Job Summary
Securex Agencies (K)
Limited is seeking to recruit a new member into the Technical Team. The
Technical Administrator will be responsible for providing administrative
support to the service aspect of the technical team by ensuring closure of all
technical issues raised by the client. The incumbent will liaise with client to
schedule jobs while coordinating with various departments at the back office to
complete assignments.
Key Responsibilities
- Daily
scheduling of technicians for the daily service planned.
- Scheduling
of quarterly services for clients with annual maintenance contracts.
- Responding
to client emails pertaining service issues and copying customer care for
proper communication channelling.
- Booking
service requests through calls & sending emails to respective clients.
- Scheduling
for any installations or replacement requests for approvals received.
- Compiling
and printing the A3 service schedule for use by the technicians the
following day
- Scan,
extract and save service job cards in their respective folders
- Preparing
paper work for all the job cards that have to be submitted to accounts for
billing as well as emailing the same to accounts
- Auto
generation of all the client complaints or incidents that have been closed
in the service manager under service assets.
- Preparing
paper work for all the service job cards that have to be submitted to
accounts for billing as well as emailing the same to accounts
- Ensure
all complaints related to technical department are updated within 24 hours
and effectively closed within 48 hours.
- Compiling
the assigned incidents on the Daily Service Schedules per zone.
- Closing
of any received quotation approvals from clients and raising picking slips
accordingly
- Raising
of picking slips for any technician pre-kit items used for their return.
- Timely
report generation for respective clients
Qualifications
- Bachelor
Degree in Administration or Technical Management
- 3
Years’ of relevant experience
- Excellent
report writing
- Possess
a solid customer service attitude
- Excellent
communication skills both verbal and written
- Ability
to work in a fast-paced environment
- Ability
to work and effectively communicate with senior-level business partners
How to Apply
Interested candidates
should send their comprehensive CV with photograph and academic credentials and
to careers@securex.co.ke indicating on the
email subject the position they are applying for by 15th March, 2023. Kindly
note only shortlisted candidates will be contacted
