Relationship Officer, Diaspora Banking, Job in Kenya

Relationship Officer – Diaspora Banking

Reports to: Manager, Diaspora Banking

Location: Head Office

The RO, Diaspora Banking will be a key driver for the development and execution of sales and marketing programs in line with the Diaspora Banking strategy

Responsibilities

Managing Kingdom Bank Ltd’s existing MTS and supporting branches to grow the remittances business.
Grow/partner with new MTS and work with relevant department/s to submit MTS application to CBK for the money remittance partnerships.
Assist Diaspora banking business to meet the expected growth in customer numbers, deposits, earnings, facility utilization, and usage of all bank products and services.
Take part in diaspora market drives and take full responsibility of customer relationship management
Assist in managing diaspora customer inquiries/ queries /transactions in compliance with Kingdom Bank operational guidelines and procedures with zero tolerance for operational risk & fraud.
Receive, verify, and certify against original; all account application documents and forms from diaspora customers.
Check and verify the accuracy, and completeness of the documents against the checklist provided according to product lines; KYC/AML compliance requirements
Ensure the department Operations standards /procedures are adhered to.
Ensure Diaspora products/services are set up correctly in the system
Ensure customer data is well maintained in the system e,g email, and phone number, and in the proper format including country code on all accounts that have been opened.
Receive customer instructions on managing their accounts, including standing orders, stop payments, fixed/call deposits, Visa cards, and internet banking. Mobile banking e.t.c
Ensuring quality and excellent service delivery to customers
Dormant Account management as per Bank’s policy and procedure guidelines.
Train and sensitize Bank staff on Money remittance services and Diaspora Banking
Conduct market intelligence on Money remittance & Diaspora Banking
Embrace a culture of teamwork, support for each other, and commitment to the branches and the Bank’s goals and aspirations
Any other duties that may be assigned to you

Qualifications

Bachelor’s degree in Finance/Business related field.
Have a minimum of 2 years working in the Banking Industry; with relevant experience in product knowledge and risk management.
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry especially in the Diaspora Banking space.
Able to identify and minimize potential and inherent risks in banking.
Communicates effectively and is able to explain complex Business issues.
Track record of excellent customer service experience and adherence to SLA’s to achieve results.
Proficient in the use of Banking and office management systems.