Relationship Officer – Diaspora Banking
Manager, Diaspora Banking
Head Office
The RO, Diaspora Banking
will be a key driver for the development and execution of sales and marketing
programs in line with the Diaspora Banking strategy
Responsibilities
- Managing
Kingdom Bank Ltd’s existing MTS and supporting branches to grow the
remittances business.
- Grow/partner
with new MTS and work with relevant department/s to submit MTS application
to CBK for the money remittance partnerships.
- Assist
Diaspora banking business to meet the expected growth in customer numbers,
deposits, earnings, facility utilization, and usage of all bank products
and services.
- Take
part in diaspora market drives and take full responsibility of customer
relationship management
- Assist
in managing diaspora customer inquiries/ queries /transactions in
compliance with Kingdom Bank operational guidelines and procedures with
zero tolerance for operational risk & fraud.
- Receive,
verify, and certify against original; all account application documents
and forms from diaspora customers.
- Check
and verify the accuracy, and completeness of the documents against the
checklist provided according to product lines; KYC/AML compliance
requirements
- Ensure
the department Operations standards /procedures are adhered to.
- Ensure
Diaspora products/services are set up correctly in the system
- Ensure
customer data is well maintained in the system e,g email, and phone
number, and in the proper format including country code on all accounts
that have been opened.
- Receive
customer instructions on managing their accounts, including standing
orders, stop payments, fixed/call deposits, Visa cards, and internet
banking. Mobile banking e.t.c
- Ensuring
quality and excellent service delivery to customers
- Dormant
Account management as per Bank’s policy and procedure guidelines.
- Train
and sensitize Bank staff on Money remittance services and Diaspora Banking
- Conduct
market intelligence on Money remittance & Diaspora Banking
- Embrace
a culture of teamwork, support for each other, and commitment to the
branches and the Bank’s goals and aspirations
- Any
other duties that may be assigned to you
Qualifications
- Bachelor’s
degree in Finance/Business related field.
- Have
a minimum of 2 years working in the Banking Industry; with relevant
experience in product knowledge and risk management.
- Sound
knowledge of the Banking Act and the regulatory framework in the Financial
Services Industry especially in the Diaspora Banking space.
- Able
to identify and minimize potential and inherent risks in banking.
- Communicates
effectively and is able to explain complex Business issues.
- Track
record of excellent customer service experience and adherence to SLA’s to
achieve results.
- Proficient
in the use of Banking and office management systems.
How to Apply
CLICK HERE TO APPLY
Apply By: 17th, February
2023
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