Quality Assurance Specialist
Job Purpose:
The Quality Assurance (QA)
specialist will oversee the activity of the quality assurance with Internal
Audit department and staff, developing, implementing, and maintaining a system
of quality and reliability testing for the Britam’s products and/or development
processes.
Key responsibilities:
- Develops,
implements, and manages processes to ensure that systems and products meet
required specifications for quality, function, and reliability prior to
delivery.
- Collaborate
in the design and implementation of efficient and effective quality
assurance systems across the Britam group.
- Ensure
that QA/QC processes are in place, maintained throughout the IT systems
implementation and software development life cycles and reviewed/revisited
periodically to ensure all standard operating procedures reflect the most
up-to-date, internationally accepted practices, ensure compliance with
evolving innovations, and ensure responsiveness to new technologies as
they become available.
- Identifies
and sets appropriate quality standards and parameters for systems,
products and business rules.
- Communicates
quality standards and parameters to Project Team, Internal Audit team,
product development team, IT and other appropriate staff.
- Coordinates
IT systems and product testing processes.
- Participates
in IT systems and product testing.
- Identifies
and analyzes issues, bugs, defects, and other problems, particularly when
problems recur in multiple products; recommends and facilitates solutions
to these issues.
- Perform
quality assurance role for any strategy IT systems replacement, major
upgrade or acquisitions.
- Reviews
client, customer, and user feedback to confirm quality.
- Maintains
compliance with the relevant local and international applicable laws,
regulations, guidelines, and policies.
- Develop
and maintain systems and products quality assurance policies, procedures,
and QA success criterion.
- Undertake
systems quality assurance reviews and recommend corrective actions.
- Conduct
user training of Quality Assurance i.e. policies, standards and best
practices.
- Performs
other duties as assigned.
Other responsibilities:
- Hires
and trains quality assurance staff, if and when required.
- Oversees
the daily workflow and schedules of the department.
- Conducts
performance evaluations that are timely and constructive.
- Training
of other department users on quality assurance standards.
- Training
of both the Audit Team and the Risk and Compliance on quality assurance.
Knowledge, experience
and qualifications required:
- Bachelor’s
degree in Business, Computer Science, Operations, Quality Management, or
field related to the products being developed required.
- Three
to five years of experience in related field required with supervisory
experience a plus.
- Certification
of Control will be a huge plus (ISO 9000 etc.)
- Sound
understanding of methodologies of quality assurance and related standards.
- Proficiency
of databases, financial systems and Use of automated software testing and
quality control tools.
- Ability
to train and mentor other staff members.
- Excellent
communication skills.
- Great
attention to details.
Required
Skills/Abilities:
- Excellent
verbal and written communication skills.
- Excellent
interpersonal and customer service skills.
- Excellent
organizational skills and attention to detail.
- Excellent
time management skills with a proven ability to meet deadlines.
- Strong
analytical and problem-solving skills.
- Strong
supervisory and leadership skills.
- Proficient
with Microsoft Office Suite or related software.
How to Apply
Unposting Date: 20-02-2023
