Product Analyst
Job Purpose:
The Product Analyst will
lead and execute the roadmap of enhancements as well as new features ideation
and development across Britam’s Digital assets. The ideal candidate will have
experience managing technical projects to successful execution, a passion for
creating a frictionless customer experience, the curiosity to investigate new
solutions and the ability to act as a thought leader on the next wave of
Digital. In addition, he/ she will oversee digital results to measure success
and optimize the digital experience and help shape future strategy.
Key responsibilities:
- Elicit
requirements using interviews, document analysis, requirements workshops,
surveys, site visits, business process descriptions, use cases, scenario,
business analysis, task and workflow analysis.
- Develop
required documentation that translates the business requirements to
solution designs – customer journeys, requirements specifications,
business case, project plans.
- Champion
the development of digital solutions by carrying out business analysis,
designing end user testing documents, collaborating with internal and
external parties to carry out user testing.
- Work
closely with IT to develop required business intelligence reports,
analytics, insights and reports to guide the business development teams.
- Carry
out market intelligence for digital partnerships highlighting competitor
activities, disruptive trends and potential opportunities in the market.
- Identify
opportunities to drive client success through advanced customer
segmentation methods, improved review workflows, efficient production
options, normalization of incoming data, and better client-side workflows.
- Drive
the Digital innovation agenda together with the Head of P & D
Innovations continuously identifying and developing solutions that deliver
superior customer experience.
- Key
liaison and customer (partner) advocate, ensuring customer needs are
observed and fulfilled, between the customer(partner); first tier customer
support representatives; and the various segments.
- Support
the strategic direction of digital product development as well as service
and process offerings with a digital focus; analyze client feedback to
make recommendations for continuous improvement and/or development of new
functionality or features.
- Must
be seasoned and proficient professional to stay ahead of the digital
curve, innovative, proactive and provocative, yet diplomatic—an expert at
managing relationships.
- Demonstrated
experience in gathering and translating business, consumer, cultural, and
social insights into actionable implications and strategies on digital
platforms.
- A
Self-starter who works well in a fast-paced, team-oriented environment who
can devise the right course of action to achieve the objective.
- Delegated
Authority: As per the approved Delegated Authority Matrix.
- Perform
any other duties as may be assigned from time to time.
Key Performance Measures:
As described in your Personal Scorecard.
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required:
- Undergraduate
or graduate degree in business, IT, actuarial science, or related field.
- 5-10
years’ experience in a similar role with demonstrable track record of
achieving success.
- Prior
experience in insurance will be an added advantage.
- Prior
experience as a business/ system analyst or product manager is required.
- Understanding
and experience with data mining & data analytics.
- Understanding
and experience in REST, SOAP, or other API technologies is required.
- Basic
understanding in project management.
- Demonstrated
experience growing projects into long-term client partnerships.
- Excellent
interpersonal and collaboration skills.
- A
passion for innovation, design, and technology.
Technical/ Functional
competencies:
- Customer,
market and competitor understanding.
- Knowledge
of insurance regulatory requirements.
- Knowledge
of Britam products.
- Selling
skills.
- Sales
and marketing management skills.
How to Apply
Unposting Date: 21-02-2023
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