Job Purpose
The IT Intern will be in charge of
setting up, managing and troubleshooting technological systems to maintain
computer and software networks. This will include responding to hardware
problems, updating system software and tracking the data and communications
used within the network.
Responsibility
- Respond
to user requests for service, troubleshoot problems and help develop
solutions.
- Support
PC hardware components, desktop operating system software, and application
software.
- Perform
minor repairs to equipment and arrange for other servicing needs.
- Identify
and report system issues to vendors. Monitor and test resolution of those
issues sent to vendors.
- Monitor
antivirus software and updates and repair computers infected with spyware
or viruses.
- Monitor
backup systems and procedures to ensure data security.
- Record
activities, solutions and other responses to request for service.
- Assist
in maintaining inventory records and documentation for equipment.
- Perform
research and evaluate products to assist in the selection and purchase of
equipment and installation or upgrade of systems.
- Assist
users in determining appropriate software solutions to meet needs.
- Develop
and provide user training for basic hardware and software use.
- Provide
backup technical support for network including router, firewall, and
wireless access point.
- Maintains
open communication and positive working relationship with staff.
- Perform
other duties/projects as assigned
Qualifications and
Experience
- Degree
in any relevant field
- A
basic understanding of computer network cabling and network file and print
services.
- Basic
understanding of computers and networks
- Ability
to learn new software and systems quickly
- Exceptional
problem-solving skills
- Experience
with network administration or troubleshooting
- Experience
with database management
- Proficiency
in computer applications especially MS Office.
- Excellent
interpersonal, written, verbal and collaboration skills.
- Creative,
resourceful and eager to learn.
- Ability
to thrive working collaboratively with both senior colleagues
- Experience
with coding languages, such as Java, HTML, CSS, etc, an added advantage.
If you feel that you
qualify for this job, send your application letter and current CV (2 pages max)
to recruit@senseint-kenya.org with the email subject
denoting the position applied for. Applications should be received before the
close of day on 25th Feb 2023. Only
shortlisted candidates will be contacted.
Safeguarding
Sense International Kenya
has a zero-tolerance approach to bullying, harassment, violence, exploitation,
and abuse. While working for SI Kenya, we expect you to uphold our safeguarding
standards and to follow our reporting protocols. For this purpose, we make
detailed checks on your background and are required to produce relevant
identification, qualification and clearance certificate and documents as needed
during the recruitment process.
Sense International Kenya
is an equal-opportunity employer and persons with disabilities are encouraged
to apply.
