Intern, Experience Centre, Job in Kenya

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Intern, Experience Centre, Job in Kenya

Intern – Experience Centre

Your Role:

To lead customer service on behalf of KOKO Labs at the experience center and support operations, logistics, and warehousing in the test neighborhood.

What will you do:

Experience Center Management

Operations, logistics, and warehousing:

  • Offer support and be a Digital Literacy advocate walk-in in customers at the Experience Centre.
  • On a needs basis, offer support to commercial/technical partners such as KOA and Turaco.
  • Assist in resolving customer and merchant complaints.
  • Create reports as assigned.
  • To manage accurate inbound and outbound stocks from the Labs Experience Centre. 
  • Receive and prepare work orders, monitor jobs in progress, and inform superiors about any logistic challenges or customer merchant/customer concerns.

  • Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
  • Basic customer support and tech support to merchants /agents in the Test Neighborhood.
  • Support troubleshooting in our Tech systems, particularly the POS.
  • Support price and promo benchmarking in the Test Neighborhood.
  • Any other tasks as required by your supervisor.  


  • University degree with an emphasis in Business Related fields focusing more on customer service and operations.
  • Strong communication and interpersonal skills.
  • Excellent written, verbal, and presentation skills.

Click Here To Apply

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