Intern – Experience Centre
Your Role:
To lead customer service
on behalf of KOKO Labs at the experience center and support operations,
logistics, and warehousing in the test neighborhood.
What will you do:
Experience Center
Management
Operations, logistics, and
warehousing:
- Offer
support and be a Digital Literacy advocate walk-in in customers at the
Experience Centre.
- On
a needs basis, offer support to commercial/technical partners such as KOA
and Turaco.
- Assist
in resolving customer and merchant complaints.
- Create
reports as assigned.
- To
manage accurate inbound and outbound stocks from the Labs Experience
Centre.
- Receive
and prepare work orders, monitor jobs in progress, and inform superiors
about any logistic challenges or customer merchant/customer concerns.
- Ensure
that all relevant procedures, SOPs, and routines are followed and adhered
to in line with the company policy, procedures, and requirements.
- Basic
customer support and tech support to merchants /agents in the Test
Neighborhood.
- Support
troubleshooting in our Tech systems, particularly the POS.
- Support
price and promo benchmarking in the Test Neighborhood.
- Any
other tasks as required by your supervisor.
Requirements
- University
degree with an emphasis in Business Related fields focusing more on
customer service and operations.
- Strong
communication and interpersonal skills.
- Excellent
written, verbal, and presentation skills.
