Front Office Agent
Are you a professional
Hotelier who’s looking for a Front Office position to share your expertise from
a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is
passionate about providing excellent service? If so, we are seeking a Fairmont
Ambassador who prides themselves on their problem solving, communication and
relationship building abilities to act as the first point of contact to our
guests.
What is in it for you:
- Employee
benefit card offering discounted rates in Accor worldwide
- Learning
programs through our Academies and the opportunity to earn qualifications
while you work
- Opportunity
to develop your talent and grow within your property and across the world!
- Ability
to make a difference in the local community through our Corporate Social
Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Front
Office Manager, responsibilities and essential job functions include but are
not limited to the following:
- Register
and room all guest arrivals according to established procedures
- Perform
check in, check out and room change procedures and ensure all data are
accurately entered into the hotel system
- Maintain
cashier float and ensure accurate daily report of all money received
- Cash
hotel guests’ personal and travelers checks and assist with currency
exchange
- Keep
abreast of all modifications to accounting policies and procedures
- Attend
to guests’ request of using the service of safety box at all times
- Knowledgeable
of all special promotion procedures for programs such as Seasonal
Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend
to guest’s complaints, inquiries and requests, refer problems to
supervisor/Assistant Manager if he/she unable to assist
- Is
familiar with other Raffles properties so that guest indicating any next
destination on the registration card can be “sold” an onward booking to
another Raffles property
- Ensure
that the guests depart the hotel with a positive impression of hotel
service
- Perform
the audit balances and prepare all reports for audit in an orderly fashion
- When
on night shift, check night report, prepare morning report and prepare all
necessary forms for guest arrivals
- Maintain
comprehensive knowledge of standard reservation procedures
- Maintain
exemplary department standards of behavior and appearance and attitude
- Ensure
front desk work area is kept clean and in an orderly state at all times
- Is
fully aware of the Credit policy
- Adhere
to OH&S policies and procedures
- Perform related
duties and special projects assigned
Your experience and
skills include:
- Skilled
in Front Office operations with the ability to work in a
multicultural and diverse environment
- Minimum
2 years’ relevant experience
- Penchant
for customer service and effectively manage guest complaints
- Ability
to train and manage a dynamic team
- Excellent
English communication skills; both verbal and written
- Knowledge
of Micros or similar POS systems, Opera or similar PMS systems and
Microsoft Software
