Digital & E-Channels Support Officer
Are you looking for an
employer who promotes individual excellence and mutual respect in a team-driven
culture with a key focus on social empowerment? The Co-operative Bank of Kenya,
“The Kingdom Bank” is the place for those looking to new horizons.
To support business
growth, the Bank is looking for a talented and highly motivated individual to
be part of our ICT team supporting Digital & E Channels.
Reporting to the Manager –
Digital Channels, the person will be responsible for the day to day
support and management of the digital channels and related systems.
This includes Mobile Banking ,Internet Banking, SFI, SMS Gateway, Credit Score,
Integrations to 3rd Parties for Saccos, Mobile money, bill payments and
roll-out of projects relating to the Channels. In addition, he/she is expected
to cut across learn and provide collaboration support for all other systems
managed by the unit.
The role
The successful jobholder will be expected to:
- Ensure that all the Digital and E-Channels Systems
are properly managed and deliver business results and delightful customer
experience.
- Provide solutions to all system related problems or
failures.
- Participate and carry out system implementation,
rollouts and upgrades and ensure maintenance of the required system
configuration, parameterization and change control procedures.
- Ensure that business systems are protected and
secure and that policies, procedures and guidelines for information
processing and outputs are well documented, details available and well
understood.
- Ensure uptime and efficiency of the business systems
and provide advice, training, demonstrations and all troubleshooting needs
for any problems or knowledge digital channels may require before liaising
with the Vendors if technical problem is over capability.
- Ensure strict adherence to all regulations,
statutes, standards, practices and all internal processes and procedures
as per the relevant manuals and comply with all relevant external
legislation and regulations with regard to Compliance requirements
- Contribute to the department’s achievement of a
“Satisfactory” rating in both internal and external audit by performing
your role to the required standards and adhering to all internal processes
and procedures as per relevant manuals, policies and regulations of the
bank.
- Ensure generation and maintenance of audit trails
for any changes occurring in sensitive databases are captured and secured.
- Ensure that all risk management requirements within
your remit are addressed and where necessary escalated through the available
defined channels.
Qualifications, Skills
& Attributes
The successful jobholder
will be required to possess the following qualifications: –
- A Bachelor’s degree in an ICT related field from a
recognized university with at least 2 Years’ experience in a competitive
Digital Channels and Payments environment.
- Working experience on Linux and Unix based
environment with proficiency Linux scripting and associated tools
- Competence in API based technologies such as REST
and SOAP APIs
- Knowledge and experience on Integration of Web
Services to Enterprise Service Bus (ESBs) and associated tools
- Competence in Apache based technologies such as
Tomcat, Apache HTTP Server, Maven and Kafka
- Working experience with Message Queuing Systems
including IBM MQ, JMS and ActiveMQ
- Advanced knowledge in SQL scripting using relational
databases such as Oracle, MSSQL and MySQL
- Knowledge in No-SQL scripting, ITIL foundation, Dev
Ops, and CI/CD technologies will be an added advantage.
- Knowledge of Mobile Banking platforms languages and
platforms will also be an added advantage
- Knowledge in Service Desk related technologies such
as Jira among others.
How to apply:
If you are confident that
you fit the role and person profile and you are keen to add value to your
career then please forward your application letter enclosing detailed
Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number DSO/IID/2023 by 27th
February, 2023.
We are an
equal-opportunity employer.
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