KENATCO
Job
Title: Customer Relationship Manager
Salary: 80,000
gross
Reports
to: General Manager
Department: Administration
Division: Nairobi
Job
Purpose: Building and maintaining profitable relationships with key
customers. Resolving customer complaints quickly and efficiently. Keeping
customers updated on the latest products in order to increase sales and also
growing business by looking for new businesses.
Working
Relations
Internal
Clients
· General
manager
· Heads
of departments
· Sectional
heads
· Front Office Assistants
· Account
Managers
· Reservation
officers
External
· Clients
Key
Responsibilities
· Develop
and implement branding strategy.
· Formulate
and spearhead cutting edge ideas to enhance brand visibility/awareness and
onboard new customers
· Develop
new business relationships and revenue streams
· Oversee
timely response to Requests F or Quotations and compilation of tenders
· Develop
and implement business development strategies and marketing campaigns
· Conduct
market research to determine market requirements for existing and potential
clients
· Identify
opportunities for diversification and geographical expansion.
· Actively
and effectively manage the sales process
· Manage
call center agents and ensure quality service delivery.
· Manage
reservations team and account managers to ensure excellent customer service
delivery.
· Any
other duties as assigned by the superiors
Key
Skills
· Impeccable
integrity
· Strong
negotiation skills
· Excellent
interpersonal and communication skills
· Assertive
team building, and leadership skills
· CRM
Systems proficiency
· Good
organizational skills.
· Effective
people management and motivational skills
· Attention
to details
Experience
· At
least 3 years of supervisory experience
Qualifications
· Bachelor’s
degree in Marketing or Business administration with a bias in marketing, Public
relations or any other business related field
· Post
graduate diploma in any business field
How to
Apply
Candidates
to apply to recruitment@kenatco.co.ke on or before 27 February 2023
