Client Relations Manager Job in Kenya

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Client Relations Manager Job in Kenya

Client Relations Manager

Reporting to the Head of Marketing, Brand & Communication, the overall purpose this role is to manage the overall client relationships; responsible for market share growth, client satisfaction and driving growth for all corporate accounts.

Duties & Responsibilities:

  • Maintain and cultivate senior executive relationships.
  • Lead client relations planning and opportunity identification; conduct opportunity prioritization and develop overall go to market plans
  • Plan, facilitate and/or conduct contract negotiations
  • Perform contract management functions.
  • Archive set targets including value, volume, profitability and development of new service areas.
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts and conversion values to be made.
  • Establish and maintain current client and potential client relationships.
  • Prepare a variety of status reports, including Forecast sheet, activity, closings, follow-up, and adherence to goals.
  • Coordinate the client relations team to accomplish the work required to close contracts

  • Develop and implement special client relations activities to increase market share.
  • Participate in industry events such as conferences, symposiums,CMEs etc

Qualifications & Requirements

  • Bachelor’s degree in Business Administration or any other related course
  • 5 years’ experience in business development, sales or relationship management with 3 years’ experience as a manager. Healthcare industry experience will be an added advantage.
  • Strong oral and written communication skills
  • Proven ability to lead a team to meet quotas
  • Excellent leadership skills
  • Experience setting sales goals
  • Results-oriented with strong analytical skills
  • Deep understanding of CRM systems and best practices
  • Proficient in Microsoft Office

How to Apply

To apply for this job email your details to

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