Business Process Improvement Analyst Job in Kenya

Business Process Improvement Analyst

Job Purpose:

The Business Process Improvement (BPI) Analyst is responsible for future state process analysis, documentation, solution design, implementation and training/communication of BPI initiatives for core systems re-platforming.
This role will be responsible for streamlining, simplifying and improving core business systems end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience.

Position Overview:

Provide strategic leadership around initiatives focused on the sustained improvement of core business processes.
Act as a change agent to instill Lean methodology culture and ensure principles are utilized consistently.
Serve as the corporate expert on Lean process methodologies and process improvement tools.
Help manage the development and delivery of Lean methodologies by coaching business leaders.
Help define process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities.
Drive creation and implementation of visual metrics to build sustainability in to continuous improvement.
Track record of successful cross functional/project management & deployment leadership experience.
Strong analytical and client-focused process problem solving experience.

Key responsibilities:

Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems that deliver tangible value to the organization.
Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure.
Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.
Analyze and develop business process diagrams and models to support process design and redesign initiatives.
Advisor on projects, offering solution-design support and best practices for process management.
Monitor business readiness and adoption of process performance audits and reports.
Partner with other cross-functional teams within company core business operations to identify and address improvement opportunities.
Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc.
Facilitate conversation around business process improvement, supporting team members across the Organization, continuous improvement concepts, projects and methodologies.

Qualifications required:

Bachelor’s Degree in Business, Computer Science, Information Technology or similar.
5+ years of business process improvement experience.
Solid experience in Global Business Processes design and consultation.
BPI certification (Lean, Six Sigma) or experience with Kaizen a plus.
Experience with Cloud-based Financial and Insurance Systems, Mobile APPs, Customer Portals, CRM, ERP and Enterprise Document Management Systems. Experience with Oracle ERP will be an added advantage.

Knowledge and experience required:

Demonstrable applied knowledge of business processes and process improvement methodologies.
Ability to interface and communicate effectively with all levels of employees, management and diverse audiences.
Ability to influence and shape work, progress, and processes without ownership or control.
Solid business insight, with a strong familiarity of core business processes and the Employee Lifecycle.
Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc.
Demonstrated ability to lead complex projects from inception through completion.
Knowledge of principles and methodologies of change management.
Proven experience working in a global and multi-cultural work environment.
Strong organizational, time management and presentation skills.
Strong, professional work ethic.
Ability to work in fast paced, fast changing environment.
Excellent interpersonal skills; Good team player and able to operate independently.