Analyst Enterprise Systems Support
Job Description.
We are pleased to announce
the position of Analyst – Enterprise Systems Support in
the Digital IT Department within the Technology Division. In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below.
Reporting to the Manager
– Enterprise Systems Support, the position holder will Provide 2nd line
functional and technical support of Oracle Enterprise Resource and Planning
system, both on premise and cloud, Retails Systems and other related systems.
Key Responsibilities:
- Provide
expert support (and management where applicable) for POS and ERP modules and
relate applications.
- Ensure
Data and/or Application Availability of the POS and ERP modules and
related applications.
- Provide
first line support (and management where applicable) for all other
internal applications within the ERP team’s jurisdiction.
- Escalate
and source expertise where necessary.
- Involvement
in testing new products, services and technologies. Test new and upgraded
applications before implementation and rollout.
- Proactive
Application monitoring of POS and ERP Systems.
- Documentation
and Policy implementation
Qualifications – External
- University
Degree in Computer Science or any other Information Technology related
discipline. Programming skills in PL/SQL is a prerequisite
- UNIX
certification is an added advantage
- UNIX
Scripting and basic administration
- Oracle
E-Business suite training is an added advantage
- At
least 2-3 years’ experience in a client server environment with two years
DBA and / or Application support experience
- Programming
using PL/SQL and UNIX scripting
- Programming
skills in any 4GL or a functional programming language e.g. SQL
- Knowledge
and experience in Cloud Applications (AWS & Oracle) is an added
advantage.
- Knowledge
and use of Agile Methodologies is an added advantage.
