Account Executive Job in Kenya - Utilities

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Account Executive Job in Kenya - Utilities

Position: Account Executive - Utilities

JOB DESCRIPTION

As an account Executive (AE)-Utilities, you are responsible to the Customer Service Manager-Utilities for the link between clients and the technical team and perform functions geared to improve B2B and B2C.

Responsibilities

The key functions associated with each position is disaggregate of the broad purpose of the position.

  • Take ownership of customer issues and follow incidents to resolution.
  • Meets with the clients regularly to get their feedback on the company service provision.
  • Focused on accurate client utilities accounts creation, connections, and billing.
  • Continuously keep clients updated on service provision, interruptions, and uptime.
  • Liaise with the technical team in the utilities service provision to clients.
  • Provide accurate, insightful, and timely reports, memos, and presentations.
  • Maintain and build new client relationships.

Qualifications

  • Degree in Business Administration, Engineering, Marketing, or relevant field.
  • Proven work experience as an Account Manager, Customer Service, Field Service or equivalent.
  • Working experience with CRM and billing systems.
  • Flexible to work nights, weekends, and holidays.

Soft skills:

  • Strong written and verbal communication skills.
  • Team player but comfortable working autonomously.
  • Mature, pragmatic and flexible.
  • Rigorous and organized approach.
  • Good attention to detail.
  • Hands-on, ready to roll up the sleeves.
  • Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment.

How to Apply

If qualified and interested, please send your CV and cover letter to AEUtilities@tatucity.com by 20- February 2023. Only shortlisted candidates will be contacted.

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