Position: Account Executive - Utilities
JOB DESCRIPTION
As an account Executive
(AE)-Utilities, you are responsible to the Customer Service Manager-Utilities
for the link between clients and the technical team and perform functions
geared to improve B2B and B2C.
Responsibilities
The key functions associated with each
position is disaggregate of the broad purpose of the position.
- Take
ownership of customer issues and follow incidents to resolution.
- Meets
with the clients regularly to get their feedback on the company service
provision.
- Focused
on accurate client utilities accounts creation, connections, and billing.
- Continuously
keep clients updated on service provision, interruptions, and uptime.
- Liaise
with the technical team in the utilities service provision to clients.
- Provide
accurate, insightful, and timely reports, memos, and presentations.
- Maintain
and build new client relationships.
Qualifications
- Degree
in Business Administration, Engineering, Marketing, or relevant field.
- Proven
work experience as an Account Manager, Customer Service, Field Service or
equivalent.
- Working
experience with CRM and billing systems.
- Flexible
to work nights, weekends, and holidays.
Soft skills:
- Strong written and verbal
communication skills.
- Team player but comfortable
working autonomously.
- Mature, pragmatic and flexible.
- Rigorous and organized approach.
- Good attention to detail.
- Hands-on, ready to roll up the
sleeves.
- Ability to multi-task, establish
priorities, and maintain organization in a rapidly changing environment.
How to Apply
If qualified and
interested, please send your CV and cover letter to AEUtilities@tatucity.com by 20- February
2023. Only shortlisted candidates will be contacted.
