Our client in the Telecommunication Industry is looking to hire an experienced Training Manager.
With
a focus on quality, the manager is responsible for the Designing, Development,
Implementation and Change Management of the training efforts.
Industry: Telecommunication
Location: Nairobi
Roles
and Responsibilities
· Evaluate
needs of company and plan training programs designed to fill these gaps
· Train
new hires and existing staff on account specific modules and requirements ,
when applicable
· Identifying
performance gaps and ensures yearly calendar is provided and all contractual
trainings for the accounts is conducted
· Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience
· Provide
support to new agents during the nesting period by scheduling coaching
sessions.
· Develop,
implement, and monitor training programs to drive sales performance and ensure
effectiveness
· Create
a comprehensive testing and evaluation process that produces well prepared and
knowledgeable agents
· Conduct
continuing education training on core sales process, ancillary products, and
provider specific requirements
· Provide
logistical support, course development, delivery, evaluation, and process
measurements of training workshops
· Assist
with the development of strategic training plans
· Identify
and assess future and current training needs based on business objectives and
agent performance
· Draw an
overall or individualized training and development plan that addresses needs
and expectations
· Deploy
a wide variety of training methods to promote trainee engagement, interaction,
and success
· Provide
companies with classroom training, demonstrations, on-the-job training,
meetings, conferences, and workshops.
Skills
and Qualifications
· Bachelor’s
Degree- Business related course.
· Minimum
5 years of work experience in the Telecommunication sector.
· Project
management experience is desirable
· Experience
in supporting, supervising and motivating professional staff
· Successful
track record in designing and executing successful training programs
· Familiarity
with traditional and modern training methods (mentoring, coaching, on-the-job
or in classroom training, e-learning, workshops, simulations etc.)
· Ability
to interact with employees at all levels and work with a diverse group of
people
· Strong
training and motivational skill-set
· Customer
Service, Emphasizing Excellence
· Passionate
about learning and excited about the prospect of leading by example.
How to
Apply
To
Apply: Applicants who meet the requirements stated above should send their
applications and detailed CVs with a day – time telephone number to the email
address: jobs1@hcsaffiliatesgroup.com with ‘Training Manager’ on the Subject
line.
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