Training Manager Job in Kenya

Ad Code

Training Manager Job in Kenya

Our client in the Telecommunication Industry is looking to hire an experienced Training Manager.

With a focus on quality, the manager is responsible for the Designing, Development, Implementation and Change Management of the training efforts.

Industry: Telecommunication

Location: Nairobi

Roles and Responsibilities

·  Evaluate needs of company and plan training programs designed to fill these gaps

·  Train new hires and existing staff on account specific modules and requirements , when applicable

·  Identifying performance gaps and ensures yearly calendar is provided and all contractual trainings for the accounts is conducted

·  Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience

·  Provide support to new agents during the nesting period by scheduling coaching sessions.

·  Develop, implement, and monitor training programs to drive sales performance and ensure effectiveness

·  Create a comprehensive testing and evaluation process that produces well prepared and knowledgeable agents

·  Conduct continuing education training on core sales process, ancillary products, and provider specific requirements

·  Provide logistical support, course development, delivery, evaluation, and process measurements of training workshops

·  Assist with the development of strategic training plans

·  Identify and assess future and current training needs based on business objectives and agent performance

·  Draw an overall or individualized training and development plan that addresses needs and expectations

·  Deploy a wide variety of training methods to promote trainee engagement, interaction, and success

·  Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

Skills and Qualifications

·  Bachelor’s Degree- Business related course.

·  Minimum 5 years of work experience in the Telecommunication sector.

·  Project management experience is desirable

·  Experience in supporting, supervising and motivating professional staff

·  Successful track record in designing and executing successful training programs

·  Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

·  Ability to interact with employees at all levels and work with a diverse group of people

·  Strong training and motivational skill-set

·  Customer Service, Emphasizing Excellence

·  Passionate about learning and excited about the prospect of leading by example.

How to Apply

To Apply: Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: with ‘Training Manager’ on the Subject line.

Looking for a job? Download the Kenyan Jobs app from Google Playstore and get the latest jobs and vacancies available in Kenya, go HERE>>>