Mercy Corps
Job
Title: Total
Rewards Manager (Nairobi based)
Job
Category: Human Resources
Requisition
Number: TOTAL003183
Full-Time
Location: Nairobi,
KE
About
Mercy Corps
Mercy
Corps is powered by the belief that a better world is possible.
To
do this, we know our teams do their best work when they are diverse, and every
team member feels that they belong.
We
welcome diverse backgrounds, perspectives, and skills so that we can be
stronger and have long term impact.
The
Program / Department / Team
The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent.
Our
aim is to drive strategic thinking and planning at all levels of the
organization; create a robust body of research to guide us internally and
externally and steward the organizational culture.
To
achieve this, we align conversations on learning; keep the organization focused
on what has the greatest impact; leverage our comparative advantages in the
crowded and competitive international relief and development landscape; and
assure we are constantly learning from our work and the external environment.
The
Position Summary
This
global role will support the management of a Total Rewards strategy.
The
primary focus is on Total Rewards, specifically ensuring cohesive and
standardized compensation and benefits practices globally including monitoring
and updating compensation and benefits policies and practices at the country
levels.
Essential
Responsibilities
Strategy
and Vision
· Work
with the Director, Total Rewards to guide the People Team’s overall vision and
approach, delivering clear actionable plans to achieve department priorities.
· Support
the vision for a comprehensive Total Rewards Strategy providing for global team
members, ensuring coherence across regional teams and the People Team;
strategically engaging to advance implementation of those plans.
· Advise
country/program teams on compensation and benefit best practices, supported
through a global compensation/Total Rewards philosophy.
· Strategically
develop and manage cross-departmental and cross-functional relationships and
activities to ensure the compensation and benefit function is well integrated
into wider agency objectives.
Global
Compensation
· Manage
and monitor salary structures and classifications while ensuring practices are
compliant with applicable laws and regulations, and ensure they are in
alignment with the organization’s overall strategic objectives and vision.
· Recommend/implement
changes to practices to establish & maintain competitive compensation
programs.
· Align
and manage pay structures through salary survey analysis to ensure appropriate
and competitive compensation programs and standards are in place.
· Manage
and develop global compensations policies around base pay and variable pay
options.
· Provide
management oversight for the salary scale framework globally including merit
pay, promotions, and salary changes.
· Manage
and conduct job evaluations and evaluate new position
descriptions/classifications in compliance with local labor laws.
· Advise
and partner with department leaders, HR Officers, and recruiters on
compensation-related matters such as benchmarking new positions, job offers,
promotions, internal transfers, and department restructures.
Global
Benefits
· Support
Mercy Corps’ benefit strategies locally; partner with brokers when indicated to
develop programs which are cost effective, supportive of team members, and in
line with current benefit trends globally.
· Support
local teams in managing and updating benefits policies and programs, including
medical, dental, vision, life, disability, workers’ compensation, retirement,
expatriate benefits and voluntary benefits.
· Ensure
all benefit plans comply with organizational policy and procedures, as well as
local regulatory requirements.
· Establish/maintain
effective employee communications on benefits topics including conducting
benefit orientations.
Team
Management & Leadership
· With
support from the Director, develop the capacity of the People Team as it
relates to the Total Rewards function.
· Create
and sustain a work environment of mutual respect where team members strive to
achieve excellence and continued learning.
· Participate
within the larger People Team, and agency, to share ideas, develop standard
practices and implement best practices across Mercy Corps programs.
· Design
and streamline processes in collaboration with others on the People Team to
develop an improved Total Rewards experience across the global Mercy Corps
team.
Representation,
Communication, and Influence
· Track
key initiatives, identify appropriate metrics, and track progress towards
meeting established objectives, with an eye towards constant improvement.
· Support
in maintaining collaborative relationships with Mercy Corps’ managers to ensure
clear mutual understanding of People Team priorities.
· Collaborate
with Mercy Corps Europe’s Human Resource Team to ensure a mutually supportive
approach to compensation and benefits.
· Communicate
Total Rewards strategy and overall benefits more broadly internally, and work
with the Talent team to incorporate into the employment brand strategy.
Minimum
Qualifications & Transferrable skills
· 7+
years of experience managing Total Rewards programs, international experience
and strong compensation experience preferred.
· BA/BS
in Human Resources, Business Administration, or related field, preferred.
· Multilingual
is a ‘plus’ (English required with French, Spanish or Arabic as a second
language is a plus).
· Demonstrated
history of providing excellent customer service and a high level of attention
to detail.
· Ability
to recognize and demonstrate sensitivity to team members’ personal situations.
· Demonstrated
knowledge of employee benefit, wellness, and compensation program designs to
meet the needs of a globally dispersed workforce.
· A
historically demonstrated ability to maintain confidential information.
· Ability
to train, coach, lead, inspire, and supervise one or more direct reports.
· Strong
analytical, mathematical and problem-solving skills, effective organizational
and interpersonal skills, strong written and verbal communication.
· Excellent
time management skills and attention to detail.
· Project
management skills including the ability to create and execute plans within
established deadlines.
· Proven
track record of successfully managing multiple priorities in a fast-paced work
environment.
· Strong
organizational skills paired with strong process-orientation (able to develop /
implement systems).
· Strong
analytical skills and a thorough knowledge of compensation and benefit plan
designs.
· Ability
to exercise sound judgment and maintain composure in stressful situations.
· A
proven ability to originate, maintain and audit records.
· Ability
to understand, evaluate and make judgment on proposals (RFPs).
· Ability
to understand how to leverage benefit, wellness, and compensation programs to
align with industry duty of care best practices.
· Proven
experience and intermediate skills in Microsoft Word, Excel, and Google Suites,
as well as project management tools.
· Demonstrated
knowledge of compensation and benefit plan design global and local.
· Experience
with compliance programs.
· Experience
with UltiPro, or comparable HRIS, human resources information system.
· Experience
in the healthcare industry, nonprofits and or international NGOs is preferred.
ORGANIZATIONAL
LEARNING: As part of our commitment to organizational learning
and in support of our understanding that learning organizations are more
effective, efficient, and relevant to the communities they serve – we expect
all team members to commit 5% of their time to learning activities that benefit
Mercy Corps as well as themselves.
Accountability
to Participants and Stakeholders
Mercy
Corps team members are expected to support all efforts toward accountability, specifically
to our program participants, community partners, other stakeholders, and to
international standards guiding international relief and development work.
We
are committed to actively engaging communities as equal partners in the design,
monitoring and evaluation of our field projects.
SUPERVISORY
RESPONSIBILITY: People Operations Team Senior Advisor
ACCOUNTABILITY
REPORTS
DIRECTLY TO: Director of Total Rewards
WORKS
DIRECTLY WITH: People Team departments, Corporate Finance; Regional
Directors and Country Teams
Success
Factors
The
successful team member will be an avid learner, self-directed, innovative and
action orientated.
Furthermore,
they must have the ability to work independently, employ effective time
management skills, handle frequent interruptions, and shift priorities, exhibit
effective customer service skills and work effectively with a wide variety of
individuals including team members based overseas.
They
will have the ability to work onsite and collaborate with team members, deliver
compelling designs within the guidelines of specific project objectives, and
interact professionally and productively with HQ and other global staff.
Additionally,
the individual will thrive in a fast-paced environment prone to rapid change
and be willing to increase his/her responsibility level in the assigned areas.
The
most successful Mercy Corps team members have a positive approach, a strong
commitment to teamwork and personal accountability, and the ability to be
flexible and ensure effective communication is a priority in all situations.
Living
/ Environmental Conditions
This
position is based where Mercy Corps has a registered office. It
requires minimal international travel in support of Mercy Corps programs,
though up to 10% travel domestically can be expected. This position
may be asked to travel on occasion with little notice.
Mercy
Corps Team members represent the agency both during and outside of work hours
when deployed in a field posting or on a visit/STA to a field posting. Team
members are expected to conduct themselves in a professional manner and respect
local laws, customs and MC’s policies, procedures, and values always and in all
in-country venues.
Mercy
Corps is an equal opportunity employer that does not tolerate discrimination on
any basis. We actively seek out diverse backgrounds, perspectives, and skills
so that we can be collectively stronger and have sustained global impact.
We
are committed to providing an environment of respect and psychological safety
where equal employment opportunities are available to all.
We
do not engage in or tolerate discrimination based on race, color, gender
identity, gender expression, religion, age, sexual orientation, national or
ethnic origin, disability (including HIV/AIDS status), marital status, military
veteran status or any other protected group in the locations where we work.
Diversity,
Equity & Inclusion
Achieving
our mission begins with how we build our team and work together. Through our
commitment to enriching our organization with people of different origins,
beliefs, backgrounds, and ways of thinking, we are better able to leverage the
collective power of our teams and solve the world’s most complex challenges.
We
strive for a culture of trust and respect, where everyone contributes their
perspectives and authentic selves, reaches their potential as individuals and
teams, and collaborates to do the best work of their lives.
We
recognize that diversity and inclusion is a journey, and we are committed to
learning, listening and evolving to become more diverse, equitable and
inclusive than we are today.
Equal
Employment Opportunity
Mercy
Corps is an equal opportunity employer that does not tolerate discrimination on
any basis. We actively seek out diverse backgrounds, perspectives, and skills
so that we can be collectively stronger and have sustained global impact.
We
are committed to providing an environment of respect and psychological safety
where equal employment opportunities are available to all.
We
do not engage in or tolerate discrimination on the basis of race, color, gender
identity, gender expression, religion, age, sexual orientation, national or
ethnic origin, disability (including HIV/AIDS status), marital status, military
veteran status or any other protected group in the locations where we work.
Safeguarding
& Ethics
Mercy
Corps is committed to ensuring that all individuals we come into contact with
through our work, whether team members, community members, program participants
or others, are treated with respect and dignity.
We
are committed to the core principles regarding prevention of sexual
exploitation and abuse laid out by the UN Secretary General and IASC and have
signed on to the Interagency Misconduct Disclosure Scheme.
We
will not tolerate child abuse, sexual exploitation, abuse, or harassment by or
of our team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional
manner, respect local laws and customs, and to adhere to Mercy Corps Code of
Conduct Policies and values at all times.
Team
members are required to complete mandatory Code of Conduct elearning courses
upon hire and on an annual basis.
CLICK HERE to apply online
