Colour Labels Limited
Sales and Customer Service Representatives
A
printing and packaging company that has been in operations for more than 40
years and is one of the leading suppliers of high-quality printing and
packaging products is looking for qualified candidates to fill positions of
Sales and Customer Service Representatives.
Reporting
to the Sales Manager, the Representatives will prospect, develop new business,
and use a consultative sales approach in an assigned territory to sell
corrugated printing and packaging products to clients and customers.
The
sales rep will actively participate in the company’s sales strategy and
establish partnership relationships with our customers and future customers.
Heavy
emphasis on prospecting, relationship development, utilizing value-based
selling.
The
sales process will include collaboration with dedicated customer service
representatives and the manufacturing team, to meet or exceed customer
expectations.
Duties and Responsibilities
· Keeping
an updated and accurate list of prospects and accounts
· Will
grow the company’s market share both within a potential existing customer
account base and new customers.
· Have
initiative and the ability to focus on opportunities and provide the
customer/prospect solutions.
· Analyzing
and qualifying prospective accounts
· Conducting
initial contact and subsequent sales calls to accounts, selling, and
establishing relationships necessary to produce first time and repeat business
· Responsible
for overall account management, which may include record keeping, credit
applications, forecasts, budgets, and credit collections from overdue accounts.
· Assist
in negotiation and renewal of sales contracts with clients.
· Liaise
with plant production teams and quality team in handling complaints. Ensure
customer satisfaction in terms of product quality, price, and service.
· Maximize
our selling prices while respecting our production costs compared to those of
our competitors.
· Produce
on a weekly / monthly basis a follow-up report on customer visits and customer
complaints.
· Work
together with the customer service representatives to the satisfaction of our
customers.
· Perform
any other task (s) assigned by line manager
Required
Qualifications, Qualities and Experience:
· Minimum
degree or diploma in any business-related courses
· Excellent
knowledge and extensive experience in computer applications, MS word, Excel,
and access
· At
least three (3) years’ experience in the sale of corrugated printing and
packaging products and background in digital printing.
· Recognized
ability for teamwork
· Ability
to quickly establish business partnerships and harmonious relationships with
various stakeholders.
· Strong
analytical skills.
· Excellent
written, oral communication and presentation skills.
· Ability
to work well under pressure, self-motivated, time management and commitment to
their individual and team’s success.
· Ability
to use independent judgment in negotiating sales agreements and be able to exercise
expertise with difficult or sensitive accounts.
· Ability
to develop structured action plans.
· Commitment
to outstanding customer service with a results-oriented attitude.
How to
Apply
If
you meet our qualifications and experience and you are looking to make a
difference in a dynamic team, you are hereby invited to make your applications
to hr@cl.co.ke on or before 31st January 2023.
Only
shortlisted candidates will be contacted