HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Operations Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Manager, Card Operations
Reporting To: Head of Operations
Overall Job Purpose
The Manager, Card Operations will
be responsible for managing the daily activities for the card operations
department including payment processing, mailings, and associated support
functions. The role holder will also design and implement card operations
policies and procedures and recommends changes to increase efficiency.
Principle Accountabilities
- Manage
Card Operations for Credit, and Debit cards as well as Merchants.
- Ensure
dispute resolution as per SLA
- Ensure
Compliance to the Card schemes Rules and Regulations.
- Ensure
no revenue loss through bad debts, frauds and forgeries as a result of
weak controls
- Handling
and support on Card projects
- Support
stakeholders in card operations
- Provision
of daily dashboards on card performance
- Continuous
review of processes and procedures/ SLA
- Card
operations performance review / Staff Appraisal
- Card
center risk assessment
- Fraud,
Risk Monitoring and Authorization
- Suggest
and identify opportunities for improvement of the banks service and
products
- Card
Scheme system administrator
- Visa
and MasterCard files download & backup creation
- MasterCard
advisements and Visa invoice confirmations.
- Monthly
and Quarterly submissions of statutory reports.
- Visa
/MasterCard contact person and updating the management of any new
developments from the schemes or industry e.g Mandates
- Provide
leadership and team management to ensure accurate and timely execution of
card transactions
Minimum Qualifications, Knowledge and Experience
- A
minimum Bachelor’s degree in business or information technology related
field
- Professional
accounting Qualifications i.e. CPA/ACCA
- Any
Banking qualification/Business related qualification
- 5years
experience in card business with at least 2 years in a supervisory role.
Key Competencies and Skills
- Excellent
interpersonal & Communication Skills
- Working
in Teams
- Time
Management
- Organization
skills
- Leadership
and people management skills
- Problem
solving skills
- Innovation
- Risk
Management skills
- Analytical
Skills
How to Apply
CLICK HERE TO APPLY
Application Deadline
January 22 2023