Segera Retreat
Job
Vacancy: HOD
Housekeeping
Location: Segera,
Laikipia County
Reporting
to: General Manager
Segera
Retreat is a private 50,000-acre wildlife conservancy and award-winning
eco-safari retreat in Kenya, East Africa.
Segera,
in the spirit of all associated Long Run partners, offers itself as a true
ecotourism destination. Long Run Destinations are carefully selected by the
Zeitz Foundation for their commitment to enacting the 4Cs – conservation,
community, culture, and commerce.
Segera
is a treasured haven for Kenya’s most celebrated wildlife species. Segera is a
home to a diverse range of animal, bird, and plant life and serves as an
important migration corridor for elephants and other wide-ranging species.
The Laikipia area has been home to over 40 mammals and 365 bird species, the majority of which can be found on Segera. It is home to a variety of reptile and insect species.
Goals
and Objectives
The
HOD Housekeeping position will carry out housekeeping operational standards in
all relevant areas.
They
will adhere to housekeeping standards and procedures that meet and exceed our
guests’ expectations, and they will play a critical role in making the Segera
housekeeping offering a world-
class standard.
The
HOD Housekeeping will assist in the execution of procedures to ensure proper
maintenance of all housekeeping areas and must ensure the highest standards,
professionalism, and consistency in all housekeeping areas to ensure Segera’s
reputation and values are upheld at all times.
Duties
and Responsibilities
· To
assist and support training initiatives of all Villa Attendants according to
set standards and procedures
· To
assist laundry attendant according to set standards and procedures
· Advise
Tourism Manager of any guest related issues, including requests and complaints
and ensure that these are addressed immediately.
· To work
within the daily arrival/departure and occupied operational process in
housekeeping diligently
· Ensure
all operating procedures and high cleaning standards within all housekeeping
areas to include villas, picnic set-ups, and main areas are maintained at all
times
· Understand
standards as set by Segera and to maintain them as documented in the
housekeeping standards
· To
ensure you understand the usage and application of cleaning and chemical
processes.
· Ensure
cleanliness and hygiene at all times in all areas of housekeeping and
surroundings. This must be maintained in accordance with the set standards.
· To
control and ensure care for all villa linen according to set standards and
procedures
· Liaising
with Tourism Management, Experience Host and peers to ensure open channels of
communication and optimum working relationships.
· Report
any stock discrepancies to the Tourism Management as and when noticed
· Ensure
care is taken of all assets and any breakages or theft are recorded and
reported to the Tourism Management and Experience Host to be addressed
immediately
· Ensure
follow up on all requests – i.e. Maintenance requests, guest’s requests,
in-villa F&B and housekeeping stocks
· To
assist with housekeeping supervision in all guest according to set standards
· Ensure
that correct procedures of garbage separation are complied with in all
housekeeping areas and daily procedures of disposal are adhered to.
· To work
according to a set roster, leave plan and work schedule
· Attend
and be receptive to staff development and training by ensuring high level of
standards are met and maintained.
· Ensure
loyalty and commitment to Segera is executed in all areas of your work and in
communicating with guests.
· Close
attention to detail on all matters and in all aspects of this position.
· Additional
duties as and when needed or as the position or department develops.
· Act as
Villa Attendant when needed and required
· Develop
and submit monthly work plans in conjunction with Tourism Manager
· Assist
in laundry when operations requires
· Planning
of Leave and Off Roster for Housekeeping /Laundry Staff
The
ideal candidate must have the following minimum qualifications:-
· Relevant
Bachelor’s degree/Diploma from a recognized institution.
· Proficient
in all Microsoft Office applications.
· Housekeeping
Experience with a minimum of 5 years in a 5-star lodge/retreat/hotel
· Excellent
organizational and multi-tasking abilities
· Must
have valid certificate of good conduct
· Willingness
to learn Segera standards
· Exceptional
oral and written communication skills.
· Stamina
to handle the physical demands of the job
· Prepared
to work long and flexible hours
· Work
well under pressure
How to
Apply
Those
who meet the above qualifications should submit their applications through
hrsegera@segera.com to reach the Human Resource Manager on or before 16th
January 2023.
Only
shortlisted candidates will be contacted.
Segera
is a founder member of the Long Run Destinations. For more information on the
global network of Long Run Destinations and the Zeitz Foundation see
www.thelongrun.com and www.zeitzfoundation