Tushop
We
are searching for a stellar Growth
Manager.
Nairobi
Who we
are: Tushop’s mission is to reduce the cost of living for Africans,
together. Tushop is made up of an impact-driven team striving to build
something of value in this world.
We
persistently dream big yet are energized by the small.
As
a social commerce company, we seek to make food and groceries cheaper for our
customers, while adding convenience, and helping farmers and manufacturers to
sell their goods and grow.
Tushop
is at an early but exciting stage – supported by a cadre of eminent investors.
What
we do has great impact:
· we help farmers and suppliers make products people want; we empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors;
· and we
help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to
provide more value to their customers. We help anyone who buys food to be able
to do so more cheaply and conveniently.
· And we
help our own employees learn what they want to learn, build what they want to
build, and become who they want to become (and get paid doing so!)
Your
role:
Title:
Growth Manager
Reports
to: CEO or Commercial Lead
Location: Nairobi,
Kenya
The
Growth Manager will be tasked with the foundational and impactful mandate of
scaling Tushop’s operational footprint across Nairobi (before expanding across
Kenya and then the rest of the continent).
Using
both design-thinking and data-analytics approaches, the Growth Manager will be
responsible for developing, validating, and then implementing the expansion
strategy.
A
highly motivated individual who derives energy by engaging with customers,
partners, and suppliers, the Growth Manager will recruit, onboard, manage and
oversee all of Tushop’s “Community Leaders” – the members of the team who are
the face of Tushop to end-customers.
Success
for the Growth Manager includes essentially 10x-ing Community Leaders and
end-customers geographically while maintaining quality of service.
The
individual will work closely with the CEO, members of the leadership team, and
either report to the Commercial Lead, or the CEO.
The
ideal candidate has on-the-ground “community building” experience and appetite,
has extensive experience of what it’s like to be a Kenyan consumer (either by
working in FMCG, retail, or as a consumer), and is looking forward to
committing to building something valuable for Kenya (and then Africa).
Key
Responsibilities:
· Help
expand the operational (sales) footprint across Nairobi and then to other
Kenyan urban centers
· Model,
validate, align-on and then lead implementation of the expansion strategy
· Codify
the expansion strategy and experience into an “expansion playbook”
· Oversee,
manage, and grow Tushop’s “Community Leaders” who will act as the on-the-ground
face of the company for end-customers
· Collaborate
with Tushop’s Marketing, Procurement, Logistics, and Product Teams to inform on
strategic marketing initiatives, product and customer experience enhancements,
and support on Procurement and Logistics capacity planning
Possible
Future Responsibilities:
· Manage
a team of CL managers
· Conduct
Market Research to identify opportunities for new products / services within
markets
· Support
the Commercial and Vendor teams in providing value or developing products for
suppliers/manufacturers.
The
profile we’re likely to hire:
· Bachelor’s
degree in a relevant field, such as business, finance, or engineering
· An
entrepreneur at heart (who also derives energy by working with people
on-the-ground; a people’s problem solver)
· Required
years of experience is relative – what matters is potential, commitment, and
ability to develop skills to the job at hand – but as a rough minimum this
could be 3 years of relevant experience or 5 years overall experience,
preferably with leadership experience in a growing startup or other high-growth
environment
· Experience
in the e-commerce, retail, FMCG sectors a plus (especially in emerging markets)
· Proven
track record of success in driving strategic growth, operations, and execution
· Strong
analytical skills and ability to identify and prioritize key initiatives and
opportunities; exemplary ability to prioritize for efficiencies and impact
· Excellent
communication and interpersonal skills, with the ability to build relationships
and influence others, and to be a joy to work with
· High
level of organization and attention to detail
· An
individual who exemplifies integrity and honesty
Our
Core Values:
Reliable,
Innovative, Customer-centric, Ambitious, Do right by others (RICAD)
1. We find
reliability sexy. Our colleagues and customers know that we get things done,
well. We know that we are reliable by being excellent and consistent executors.
2. We are
relentless in our pursuit of innovative and simpler ways of doing things. The
status quo is never good enough. The only constant is change, and we seek it
always for the better.
3. Customers
are at the center of what we do. We think hard about how we can delight
customers in big and small ways. We obsess about customers’ experiences and
don’t expend energy on bureaucracy, politicking, or competitors.
4. Ambition
is our fuel. We think big but know that everything starts small much like the
oak tree that starts out as an acorn. We want to build big businesses and have
big impact. We build with scale in mind.
5. We do
right by others because we want to have a net positive effect on those around
us – employees, peers, managers, customers, suppliers, farmers, Community
Leaders, citizens…and we take this seriously.
We
realize that sometimes doing what’s right might not be the most popular choice.
We
also realize that we might not always get it right, and in such instances, we
take pride in course correcting.
Why
Tushop?
If
you’ve ever been curious to see the initial days of a company and be part of
that story, then this is your chance.
Since
we are at an early stage, you will be able to see and feel the direct impact of
your work.
You
will have ownership of your tasks and you will not be micromanaged. You will
make things happen. Lastly, you will work with a fun, fast-moving,
customer-centric, reliable, and supportive team.
Why not
Tushop?
· We
experiment a lot. If you like dotting all your i’s and crossing all your t’s
before making a move, then you might not enjoy working with us.
· We are
low-ego individuals. If you need praise, need to always be right, or need
someone else to fail to feel self-worth, this role is not for you.
· We
believe that fieldwork makes the dreamwork. We don’t hide behind laptops every
day; we instead thrive by engaging with customers, suppliers, partners, and
teammates on the phone and in the streets. (We find it invigorating – and hope
you’d find it that way too!)
If
this sounds like a place that you are looking to work, then come join us.
Please
send us your APPLICATION
HERE.
If
not, then please share this JD with someone who might be a great fit (and
become our customer!)
