CUSTOMER SERVICE EXECUTIVE – HR-CSE-01-2023
We are seeking to recruit
a Customer Service Executive to join our Enterprise Business Center team. The
ideal candidate will have a strong commitment to providing excellent customer
service and will be experienced in handling inquiries and complaints related to
both print and digital publications.
Key Responsibilities and
Duties:
- Responding
to customer inquiries and complaints in a timely and professional manner;
- Providing
accurate information to customers about our print and digital
publications, including size, positioning, pricing, advertising options,
and publication dates;
- Resolving
customer issues and concerns related to our publications to their
satisfaction;
- Identifying
and escalating issues as needed;
- Tracking
and reporting on customer interactions and feedback;
- Planning
the advertisement layout in the publishing system (DTI);
- Maintaining
a high level of product and service knowledge, including staying
up-to-date on industry trends and developments.
Qualifications,
Experience & Skills:
- Bachelor’s
degree in business, communications, or a related field;
- At
least three (3) years’ experience in customer service or a related role,
preferably in the media industry;
- Excellent
communication and interpersonal skills;
- Strong
problem-solving and conflict resolution skills;
- Knowledge
of customer service best practices and procedures, with a focus on the
media industry;
- Ability
to work well under pressure and handle multiple tasks simultaneously;
- Proficiency
in Microsoft Office;
- A
team player with a positive attitude and a passion for the media industry.
How to Apply
This position offers
excellent career growth opportunities. If you meet the above criteria, apply
online at https://www.nationmedia.com/careers on or before 17th January, 2023.
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