Communication & Knowledge Management Officer Job in Kenya

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Communication & Knowledge Management Officer Job in Kenya

Communication & Knowledge Management Officer 

The position is responsible for the organization-wide knowledge management process and implementation of KCIC communications strategy, in compliance with donor communication guidelines.

Key Responsibilities

  • Knowledge management
  • Create avenues for exchange of information, converting data into valuable information and ensuring its accessibility and usage.
  • Maximize creation, discovery and dissemination of knowledge within the KCIC.
  • Undertake knowledge management needs assessment and develop strategies to meet those needs.
  • Oversee the management of the KCIC’s photo and video library, and KCIC’s institutional memory through information and materials storage in MIS (the document management system) for ease of access.
  • Synthesize responses to queries through knowledge bases, networks, communities of practice and other sources.
  • Provide support to the KCIC leadership in maintaining effective communications with donors, government, other partner organizations, and stakeholders.

  • Conduct outreach programs and oversee training for staff and clients in the use of Knowledge Management tools.
  • Create, develop and manage content for KCIC’s web presence
  • Promote adoption and use of knowledge management in the organization through the development and support of communities of practice, including consulting and training/capacity building
  • Test and monitor Knowledge Management products and services for effectiveness, quality and responsiveness
  • Develop and maintain Knowledge Management resources by preparing best practices and capturing Knowledge Management practices through written stories and video debriefings


  • Develop and maintain relationships with journalists and media outlets,
  • Implement and evaluate KCIC’s media strategy in consultation with the Corporate Services Manager,
  • Set internal and external communications standards, guidelines, processes and protocols.
  • Monitor daily media and advise on reactive media opportunities
  • Identify data, stories, photographs, infographics, and articles for communications materials in liaison with with the M & E and technical teams,
  • Develop and pitch proactive media opportunities in consultation with KCIC staff,
  • Write and distribute media releases and op-eds,
  • Lead production of KCIC’s communication materials including the eNewsletter, Sector Bulletins, brochures and promotional material
  • Coordinate the marketing and communication of KCIC services
  • Coordinate the development and delivery of communication strategies for events, forums and policy submissions.
  • Process the publication and dissemination of written materials and content for various communication channels on the various KCIC projects in collaboration with other technical staff.
  • Develop, implement and evaluate KCIC’s social media and policy advocacy strategies and campaigns initiatives.
  • Develop online communication materials including video content
  • Liaise with communications staff of various donors, government, and other local partners to identify needs and opportunities for collaboration.


  • Bachelor’s degree in journalism, communication, Knowledge management, development studies, development communications, social policy, public administration, or equivalent
  • Post graduate qualification is desirable


  • Minimum five (5) years’ experience in developing and implementing knowledge management programmes that contribute to strategic objectives in a reputable institution.
  • Working knowledge of educational media and technology including the internet and its utilization for electronic learning.
  • Good knowledge of international development issues, trends and approaches
  • Proven experience in the design and delivery of capacity development, coaching and mentoring activities, particularly adult learning techniques, replication of best practices

How to Apply

Interested candidates are invited to send their up-to-date CV with their contact details, copies of academic and professional certificates, details of current and expected remuneration, the names of three professional referees and a cover letter demonstrating how you meet our requirements to The subject of the email should be the position being applied for. Closing date for applications Friday, 27th January 2023. Only shortlisted candidates will be contacted.

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