Tushop
We
are searching for a stellar Chief of Staff.
Nairobi
Who we
are: Tushop’s mission is to reduce the cost of living for Africans,
together. It’s made up of an impact-driven team striving to build something of
value in this world.
We
persistently dream big, yet are energized by the small.
As
a social commerce company, we seek to make food and groceries cheaper for our
customers, while adding convenience, and helping farmers and manufacturers to
sell their goods and grow.
Tushop
is at an early but exciting stage – supported by a cadre of eminent investors.
What we
do has great impact:
· we help
farmers and suppliers make products people want;
· we empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors;
· and we
help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to
provide more value to their customers.
· We help
anyone who buys food to be able to do so more cheaply and conveniently.
· And we
help our own employees learn what they want to learn, build what they want to
build, and become who they want to become (and get paid doing so!)
Your role:
Title:
Chief of Staff
Reports
to: CEO
Location: Nairobi,
Kenya (remote or hybrid possible for exceptional candidates)
The
Chief of Staff is a key member of the executive team, responsible for providing
strategic guidance, operational support, and execution to help drive the growth
and success of the company.
The
Chief of Staff will work closely with the CEO, leadership team, and other key
stakeholders to identify and prioritize opportunities, develop and implement
plans, and ensure the successful execution of initiatives.
In
many ways, the Chief of Staff is the glue that helps run the company towards
success, requiring soft people skills coupled with superb organizational
capabilities, supported by exquisite attention to day-to-day details along with
visionary and long-term strategic thinking.
Key
Responsibilities:
· Work
closely with the CEO to understand, review, and support the company’s strategic
goals and priorities – as they fit with the company’s vision and mission.
· Identify
and prioritize key initiatives and opportunities, and develop work plans to
drive their successful execution, in part by ensuring effective team alignment,
buy-in, and ownership.
· Develop
and implement operational processes, systems, and structures including OKRs to
build on the company’s foundation to better effect scale and growth.
· Coordinate
and manage cross-functional projects and initiatives, working closely with
other members of the leadership team and key stakeholders.
· Help
manage the CEO’s time and priorities, ensuring that the CEO is working on the
most important items for the company.
· Help
complete priority items for the CEO to an appropriate level of quality.
· Keep
the CEO accountable for commitments, while helping keep reports accountable for
results.
· Act as
a key liaison between the CEO and other members of the leadership team,
facilitating
communication and coordination.
· Act as
a key advisor, thought-partner, and honest critic to the CEO, providing
strategic guidance and support on a wide range of issues.
· Support
the CEO, Head of Finance, and other key stakeholders and company leaders in
collating data and analysis into reports, documents, and presentations (e.g.
for board meetings).
· Help
manage the company’s external relationships, including with investors,
partners, customers, and other stakeholders (including by collating reports and
analysis from department heads and generating reports, documents, and
presentations).
· Help to
identify and recruit key talent to support the company’s growth and success.
The
profile we’re likely to hire:
· Bachelor’s
degree in a relevant field, such as business, finance, or engineering; MBA
preferred
· At
least 5 years of experience in a leadership role, preferably in an early stage
startup or high-growth environment (or as a management consultant)
· Experience
in the e-commerce, retail, FMCG sectors a plus (especially in emerging markets)
· Proven
track record of success in driving strategic growth, operations, and execution
· Strong
analytical skills and ability to identify and prioritize key initiatives and
opportunities
· Strong
data analysis skills
· Excellent
communication and interpersonal skills, with the ability to build relationships
and influence others
· High
level of organization and attention to detail, with the ability to manage
multiple priorities and projects effectively
· Experience
living with emerging markets and economies in general
Our
Core Values:
Reliable,
Innovative, Customer-centric, Ambitious, Do right by others (RICAD)
1. We find
reliability sexy. Our colleagues and customers know that we get things done,
well. We know that we are reliable by being excellent and consistent executors.
2. We are
relentless in our pursuit of innovative and simpler ways of doing things. The
status quo is never good enough. The only constant is change, and we seek it
always for the better.
3. Customers
are at the center of what we do. We think hard about how we can delight customers
in big and small ways. We obsess about customers’ experiences and don’t expend
energy on bureaucracy, politicking, or competitors.
4. Ambition
is our fuel. We think big but know that everything starts small much like the
oak tree that starts out as an acorn. We want to build big businesses and have
big impact. We build with scale in mind.
5. We do
right by others because we want to have a net positive effect on those around
us – employees, peers, managers, customers, suppliers, farmers, Community
Leaders, citizens…and we take this seriously. We realize that sometimes doing
what’s right might not be the most popular choice. We also realize that we
might not always get it right, and in such instances, we take pride in course
correcting.
Why
Tushop?
If
you’ve ever been curious to see the initial days of a company and be part of
that story, then this is your chance.
Since
we are at an early stage, you will be able to see and feel the direct impact of
your work. You will have ownership of your tasks and you will not be
micromanaged.
You
will make things happen. Lastly, you will work with a fun, fast-moving,
customer-centric, reliable, and supportive team.
Why not
Tushop?
· We
experiment a lot. If you like dotting all your i’s and crossing all your t’s
before making a move, then you might not enjoy working with us.
· We are
low-ego individuals. If you need praise, need to always be right, or need
someone else to fail to feel self-worth, this role is not for you.
· We
believe that fieldwork makes the dreamwork. We don’t hide behind laptops every
day; we instead thrive by engaging with customers, suppliers, partners, and
teammates on the phone and in the streets. (We find it invigorating – and hope
you’d find it that way too!)
If
this sounds like a place that you are looking to work, then come join us.
Please
send us your APPLICATION
HERE.
If
not, then please share this JD with someone who might be a great fit (and
become our customer!)
