ICT Assistant
The International
Organization for Migration (IOM) is the UN Migration Agency. With 174 member
states it is committed to the principle that humane and orderly migration
benefits migrants and society. Established in 1951 and now active in over 400
field locations worldwide, IOM works with partners, government and civil
society to:
- Assist
in meeting the operational challenges of migration and mobility
- Advance
understanding of migration issues
- Encourage
social and economic development through migration; and
- Uphold
the human dignity and well-being of migrants and mobile populations.
IOM is committed to a
diverse and inclusive environment. Internal and External candidates are
eligible to apply to this vacancy. For the purpose of the vacancy, internal
candidates are considered as first-tier candidates.
IOM’s Regional Office for the East and Horn of Africa supports and monitors the following countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Tanzania and Uganda. Through a team of specialists, the Regional Office supports the development, implementation, monitoring, reporting and evaluation of projects and initiatives undertaken by country offices and regional programmes.
Context:
Under the overall
supervision of Senior Resources Management Officer and under the direct
supervision of the National ICT Officer, the ICT Assistant will provide overall
assistance and daily technical support to users of information management tools
and technology infrastructure of the mission. The incumbent has to be competent
in the technical aspect of desktop troubleshooting and user orientation.:
Core Functions / Responsibilities:
In particular he/she will:
- Ensure
that all help desk queries are answered to appropriately via email,
telephone call or in person. Install systems, network components and
software; suggest best technical solutions in order to achieve required
standards while taking into consideration local technical constraints.
- Installation
and configuration of IOM corporate applications including SAP, Amadeus and
Mimosa Web
- Manage
problem solving, support and assistance for use of office technology
(including but not limited to Microsoft Windows 7 and windows 8 Pro,
Microsoft Office 2013, Adobe Acrobat).
- Install
and re-locate the unit’s hardware and coordinate equipment servicing.
- Supply
all IT equipment to Sub office and update all program about new changes in
IT System. Make sure all computers sent to sub office are registered in IT
Inventory and all standard software are instilled.
- Coordinate
with Logistic department for all IT Equipment requested by all programs
and schedule the delivery of the equipment to sub offices.
- Make
sure all computers purchased are licensed with all standard software
- Update
software inventory and inform all program about number of software
requires for their sections.
- Inform
users regularly of facilities and services available and advise staff of
environmental changes
- Manage
the regular updates of the antivirus database and the distribution of the
updates to all the workstations.
- Manage
the regular daily data protection system (backup), put and remote tapes,
check the status of the backup and report to the specialist if there is
any problem.
- Back-up
to other RO ICT staff.
- Performs
such other duties as may be assigned by the Mission.
Required Qualifications and Experience
Education
- Bachelor’s
Degree in Information Technology or Computer Science or a combination of
relevant education with 3 years of professional experience in the above
field.
- High
School Degree with 5 years of professional experience in the above field
Experience
- A
minimum of five years of experience in LAN/WAN networking environment.
- Working
knowledge of: Windows Server 2008 software in a multi-site environment.
Microsoft Exchange Server 2010, TCP/IP Protocol, Cisco Router
Configuration. Windows 7 administration.
- Experience
with HP/Compaq, IBM, and Cisco and Siemon equipment. Ability to design and
configure networks.
- Experience
in working in an international organization.
Skills
- Strong
software development skills; strong skills in SQL development, database
integration with web-based applications are advantageous;
Languages
Required: Fluency in
English and Kiswahili is required. Working knowledge of French; and/or any
other UN Official language is advantageous.
Other
Any offer made to the
candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to
certification that the candidate is medically fit for appointment and
verification of residency, visa and authorizations by the concerned Government,
where applicable.
Submit cover letter
indicating the Position Title & Vacancy Notice Number (VN No.), and CV with
telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO
Human Resources Department, via e-mail to ronairobihrdrec@iom.int
Closing Date: 22 December
2022
NOTE
NO FEE: The International
Organization for Migration (IOM) does not charge a fee at any stage of the
recruitment process (application, interview meeting, process, or training). IOM
does not concern itself with information on applicants’ bank details.