Customer Care Assistant – Contractor
The job holder is
responsible for providing front-line customer service at Safaricom Sacco office
and ensuring professional and responsive customer relations for external and
internal stakeholders. They will handle sensitive and confidential matters
discretely and ensure adherence to lending policies
and procedures. The position is on a one
year fixed term contract.
Duties & Responsibilities
- In
charge of customer service to walk in and online customers; communicating
courteously with customers by telephone, email, letter and face to face.
- Ensuring
professional, timely, accurate and efficient flow of information to and
from members and other stakeholders.
- Dealing
with enquiries from members on their loans and savings accounts.
- Answering
various routine inquiries (both phone and emails) from internal and
external stakeholders.
- Directing
queries to relevant officers and ensuring that feedback is promptly given.
- Registration
and allocating membership numbers to new applicants upon receipt of full
registration fees ensuring complete documentation and details including
policy adherence;
- Advocating
BOSA and FOSA products as well as cross-selling the Sacco to non-members;
- Participate
from time to time in member Events Management in liaison with the
Marketing Team.
- Analyzing
customer suggestions and make recommendations to the Marketing Manager.
Qualifications
- Diploma
in Public Relations, Customer Service Management or a Business related
course from a recognized institution.
- Customer
Care training (is an added advantage).
- A
minimum of 2 years working experience in a busy environment.
- Proficiency
in computer applications, prior experience working with a CRM will be an
added
advantage
Key Competencies
- Good
analytical skills, good communication and interpersonal skills, must be a
team player
and able to work under minimum supervision. - Strong
communication and Technical skills
- Problem-solving
and critical thinking skills
- Able
to handle complaints and difficult situations
- Willingness
to learn and be flexible in the working arrangements.
- Portray
strong work ethic
- Professionalism,
patience and people first attitude
How to Apply
Candidates who meet the
minimum requirements are invited to send their detailed CV including
3 referees to saccocommittee@Safaricom.co.ke by 5th December 2022 use
the job title as the email subject. You are also required to fill and submit
the attached google form
CUSTOMER CARE ASSISTANT JOB ADVERT (google.com). Only shortlisted
candidates will be contacted
Mail your resume to
Saccocommittee@Safaricom.co.ke