Position: Bancassurance Relationship Manager
Jubilee Insurance was
established in August 1937, as the first locally incorporated Insurance Company
based in Mombasa. Jubilee Insurance has spread its sphere of influence
throughout the region to become the largest Composite insurer in East Africa,
handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the
number one insurer in East Africa with over 450,000 clients. Jubilee Insurance
has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It
is the only ISO certified insurance group listed on the three East Africa stock
exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange
and Uganda Securities Exchange. Its regional offices are highly rated on
leadership, quality and risk management and have been awarded an AA-in Kenya
and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com
We currently have an
exciting career opportunity for Bancassurance Relationship Manager within Jubilee
Health Insurance Limited. The position holder will report
to the Bancassurance Manager will be based
at Head Office in Nairobi.
Role Purpose
The job holder will be
responsible for building, maintaining and growing Bancassurance relationships
and increase revenue by delivering a world class customer service in a very
pro-active manner. He/she must meet the 95% retention target, increase
portfolio profitability
– not exceeding 65% (net
claims ratio) – and grow the portfolio through upselling of benefits, proper
loading, and claims control.
Main Responsibilities
- Proactively
manage allocated bancassurance retail portfolio by retaining (95%
retention target), maintaining, increasing premium & lives volume
through organic growth and by selling additional benefits and enhancements.
- Provide
a dedicated and comprehensive service to Bancassurance
intermediaries/clients, always acting as the primary point of contact
between Client/Bank and JHIL and deliver the highest level of customer
care to meet and exceed expectations.
- Organization
and timely attendance of regular client/bank meetings. Take minutes and
include required actions with TATs for circulation to all attendees and
Team Leader. Ensure all required action as agreed is acted upon correctly
and within TAT’s.
- Identify
service gaps and address the same
- Gathering
of market intelligence on all renewals including tender business and
working with BSO’s support to ensure no business is lost due to pricing.
- Ensure
clients are provided with correct quotes for new and existing business in
a timely manner, revisions are prompt and in accordance with specified
requirements and JHIL renewal and risk strategy. Follow the renewal
process and secure renewals of assigned schemes within TAT’s
- Implement
Customer service journeys and put in place an annual customer touch point
for each client and ensure that this is adhered to, and records maintained.
- Liaising
closely with specific teams to ensure that all client
debits/credits/cards/documents are issued correctly and dispatched
promptly within the set TATs. Monitor progress of all/any improvements
agreed upon with client and to be implemented by various teams
- Assist
related teams in getting information needed for any pending action for
claims, membership, cards etc. and ensuring that all actions are carried
out within required TATs
- Ensure
reports/documents are verified and sent regularly and that SLA deliverables
are always met. Make loyalty calls to clients/ intermediaries and ensure
they are happy satisfied and timely feedback is provided
- Respond
to all incoming calls, letters, emails from clients/Bancassurance
Intermediaries set TAT’s and attend to walk in clients promptly and
professionally. Ensure complaints are dealt with promptly and pro-actively
by maintaining an issues/complaints log to track so that gaps can be
identified, and solutions found
- Ensure
accurate and timely setting up and management of membership details in
Actisure for schemes and that data base is consistently up to date, clean
and correct. Ensure active list is sent regularly to client for
verification. Support on premium and excess collection to prevent client
going into suspension
- Provide
the necessary support to intermediary and clients by training them on the
medical products, Benefits and limits and other products features.
- Generate
correct and complete monthly/quarterly and annual portfolio performance
reports including claims experience regularly to monitor claim trends and
provide the same to client as per SLA.
- Ensure
that groups are advised immediately members reach 75% claims balance or
exceed limits and that member statements go out on a regular basis as per
client requirement.
- Implement
regulatory/legal changes affecting clients. Ensure all JHIL – Know Your
Customer, IRA and government regulations/rules are complied with.
- Any
other duties that may be assigned by the management.
Key Competencies
- Relationship
Management skills
- Customer
Focus & market awareness
- Excellent
communication, analytical and presentation skills.
- Excellent
interpersonal, and negotiation skills with the ability to network
- Excellent
data skills, Report writing and Presentational skills
- Ability
to priorities & deliver within set timelines
- Excellent
Sales and Client relationship skills.
- Demonstrate
sound knowledge of Banking industry and an understanding of banking
business and operations.
- Excellent
underwriting and product development knowledge
- Great
Attention to details
Qualifications
- University
Degree from an institution recognized by the Commission for Higher
Education
- AIIK
Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any
insurance related qualification is an added advantage.
- Experience
in handling SME/Corporate Clients
- Experience
in the Health underwriting, sales of health Insurance products preferably
within an insurance intermediary or Insurance Company.
Relevant Experience
5 years’ experience in the
insurance industry preferably in client servicing.
How to Apply
If you are qualified and seeking an exciting new challenge, please
apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 12th December 2022
Only shortlisted candidates will be contacted.
