Our client is one of the leading furniture retailers in the region.
They are looking to recruit for a Retail Branch Supervisor who will oversee and
coordinate all branch operations.
The incumbent will be in charge of monetary transaction,
planning, organising, and controlling the activities of team members in the
desired direction and in line with overall objectives of the company.
Location: Nairobi
Salary: KES 60,000 –
75,000
Responsibilities:
· Assessing customer
needs, providing information regarding available products, services, or
solutions to meet those needs, and processing transactions
· Identifying potential
risks or issues that may impact the company’s ability to meet its goals and
objectives
· Determining how best to
allocate staff resources based on workload and priorities
· Following up with
customers to ensure they are satisfied with their experience with the company
and recommending additional products or services as needed
· Ensure the stock of the
branch is well secured at all times
· Keeps attendance records
for respective team mates and schedule leaves and days off.
· Record any over time
that may be done & report any discrepancies when found.
· Monitor and Manage the
Customer service function of the branch –
·
Customer issues – complaints, service orders, dealing with
clients within 24 hours
of complaint log in, record reason for delay if there may be any
·
Ensures that any problem faced by customers is solved with least
delay and makes
use of appropriate problem solving skills
· Maintains good
relationship with customers in line with our company values.
· Ensure all process of
the cash desk is followed as per the policies and procedures of the
company.
· Check lists to be done
and checked on a regular basis – regular auditing to be done
· Directs customers to
cash desk/Cash and Go for cash sales. Informs clients that delivery
for payments by cheque will be made only upon approval.
· Ensure the branch team
meets the desired targets at all times.
· Monitor daily sales for
the branch. Undertakes up-selling and cross-selling so as to achieve
sales targets.
· Calculates the selling
amount performed monthly by the whole team, derives the amount
left so as to meet the sales target,
· Describes a product’s
features and demonstrates its use; shows various models and colors;
explains the benefits and features of various models.
· Ensures that customers
are given competent demonstrations on products whenever
necessary
· Verifies documents and
records for sales made in the day, informs customer if any
document missing, and amends follow up notes accordingly
· Ensure all price tickets
for these items are well displayed and changed when the
promotional period is over.
· Ensure that the stocks
levels for all categories in the branch are at acceptable levels and
make requisitions when necessary
· Carry out regular stock
checks are per the policy and procedures
· Prepares Purchase orders
/ requisitions to the Stock Office as request for stock.
· Verifies the stock level
of product to be sold and collects all necessary documents and
information from customer so as to undertake selling processes.
· Demonstrates products to
staff and organizes with BM for training to be given by supplier/
internal trainer whenever necessary.
· Create, update, maintain
and share product knowledge information with staff.
· Ensures that products on
display are not moved out of the store without the authorization
of the Branch Manager.
· Ensure effective
internal communications both within the Sales, Customer Support
and Marketing team and across the organization
· Monitoring of the
assembly / delivery team – know there whereabouts at all times
· Oversee the security
processes with the branch
·
Stock counts – daily and report signed off
·
Regular walk around within showroom to check all items are in
place
· Housekeeping for both
interior and exterior
· Proper management of
cleaners at all times ie KPIs for section cleaning – time bound –
assembling and off-loading where applicable
Requirements:
· Bachelor’s degree in
Business Management, Business Administration or its equivalent
· Minimum of 3 years’
experience in various sections within the retail industry
· Experience in cashiering
role will be an added advantage
· Good planning and
leadership skills.
· Excellent communication
and interpersonal skills
· Knowledge of proper
stock levels for all product e.g., promotional, display and samples
· IT proficient –
Knowledge in Word, Excel and other relevant computer software’s
Is this you?
Send us your application to recruit@leeandmyles.co by 15th
December 2022.
Please indicate ‘BRANCH SUPERVISOR’ in your email subject line.
The first interview will be done on video via Google Meet and
successful candidates will be notified for the second in-person interview.
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