Job Title: Team Lead – Pickers
Reports to: Operations Manager
Department: Q Commerce
Direct Reports: Pickers
Role Purpose: Overall purpose of
this role is to communicate organizational needs, oversee pickers performance,
provide guidance and support, identify development needs and manage the
reciprocal relationship between staff and the organization so that each is
successful.
Key Responsibilities
· Evaluating performance
and providing feedback
· Guiding the team
understand the performance targets and goals.
· Creating, monitoring and
managing teams schedule to ensure there is maximum number of agents on shift
for smooth work flow and increased productivity
· To orient and train new
hires on Customer service
· Assisting in resolving
pickers issues and disputes
· Record keeping and
tracking of pickers sick offs to ensure there is uninterrupted productivity at
work
· Prepare weekly reports
on teams performance for submission to the managers.
· Come up with ideas and
deliberate on those proposed by team.
· Management of airtime
budget for use by the pickers.
Qualification and
Experience Required
· Diploma in Business
Management or equivalent from a recognized Tertiary Institution.
· A minimum of 5-7years of
relevant working experience in Customer Service and Sales.
· Good / Advanced working
knowledge of MS office Suites.
Key Relationships
Internal
· Pickers
· Line Managers
External
· Customers
· Store managers
Essential knowledge and
Skills
· Customer oriented.
· Achievement oriented
dynamic and initiative.
· Strong leadership and
management skills.
· Strong
analytical/problem solving, and management of crisis
· Excellent conceptual,
analytical, documentation and presentation skills.
· Budget management and
cost control skills.
· High degree of
integrity, dependability and confidentiality.
· Organizational and
planning skills to develop customer service policies.
· Motivational skills and
an ability to supervise and lead a team.
· A commitment to improve
your customer service skills on an on-going basis.
How to Apply:
Applicants who meet the requirements stated above should send
their application letter, Expected salary and detailed CVs with a day– time
Telephone number to the email address: jobs1@hcsafrica.com with Team
leader-Pickers on the Subject line.