Operations Manager Job in Nairobi, Kenya

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Operations Manager Job in Nairobi, Kenya

Job Title: Operations Manager

Reports to: General Manager

Based at: NBO

Job Purpose: Responsible for ensuring the day-to-day supervision and provision of effective service solutions to our clients.

Responsible for overseeing the day-to-day departmental performance and compliance of your team.

Key Tasks & Responsibilities:


·  Managing a team of staff, to ensure that both departmental and individual pre-defined targets are achieved, processes are followed, and high-quality standards of service are maintained.

·  Providing assistance and advice to the staff to ensure that relevant and targets and processing is made in a timely and accurate manner.

·  Ensuring that your team work within company guidelines regarding processing time and procedures as defined

·  Providing operational support to the team to ensure the smooth flow of cargo from origin to end point.

·  Managing the acceptance of cargo in line with carrier’s requirements and load ability as directed.

·  Offering guidance and assistance to the team to ensure the Optimization and space utilization on carrier’s aircraft.

·  Build and maintain strong relationships with our suppliers, carriers, GHA’s, and service partners,

·  Ensure that the department updates all records correctly.

·  All data is captured correctly.

·  Manage the auditable process flow of documentation, internally and externally, as appropriate, ensuring that it is produced to time and handed over to the relevant parties.

·  Through knowledge of traffic trends, identify potential underutilized capacity, bottlenecks and service level issues.

·  Analysis of relevant data to monitor accurately internal and external supplier and carrier performance levels.

·  Assist with product and business development by gathering data on traffic profile and service level requirements,

·  Ensuring departmental operational coverage in conjunction with the Station Manager to ensure the seamless transition of work functions.

·  Setup and ensure operational compliance in line with customers’ expectations

·  Ensure staff are trained and proficient to fore fill customers services

Key Dimensions / Scope:

·  Supervision & Management of the day-to-day activity.

·  Interface with customers, suppliers, external authorities, staff and management.

Personal Profile:

·  The ability to work with, understand, motivate, and communicate with individuals and groups.

·  Proven Operational Management Experience

·  Technical proficiency in methods, processes, procedures, and techniques.

·  Demonstrate the ability to retain, motivate, coach and develop team members for high performance

·  Ability to handle many tasks accurately and efficiently.

How to Apply

Applications should be emailed to: nancy.akoth@datacair.com no later than Wednesday 23rd November 2022