Job Title: Merchant Support Executive
Industry: Financial Services
Location: Nairobi
Gross Salary: KShs 50K – 60K
Our client is in the Financial Services industry and they are seeking to hire a Merchant Support Executive who will be responsible for providing and accomplishing action plans for merchant support activities in an assigned region, through responding to merchants’ enquiries, maintaining relationships with new and existing merchants and other related activities for the continued profitability of the company.
Roles and
Responsibilities
· Resolve merchant issues,
requests, enquiries, and complaints via phone call, site-visits, emails, and
other communication channels in a timely and customer-friendly manner to
satisfy and retain them.
· Provide our merchants
training regarding usage of the iPay merchant dashboard, POS terminal usage and
card schemes acceptance guidelines.
· Conduct regular on-site
and off-site visits to check on our merchant’s activities to ensure smooth
operations.
· Collect supporting
documents via electronic means from merchants or e-merchants to keep as a
reference for any future usage/disputes.
· Ability to cross sell
and upsell to new and existing merchants.
· Prepare and submit daily
activity reports for assessment.
Qualifications
· Diploma in any Business
related field.
· Proficient in relevant
computer applications (Word processors, Browsers, Spreadsheets)
· 2-3 years of experience
in a call center environment would be an added advantage.
· Knowledge of customer
service practices and principles is a must.
· Excellent internet
usage, data entry and typing skills are a must.
· Superior listening,
verbal, and written communication skills are a must.
· Ability to handle
stressful situations appropriately
· Good knowledge of
controls and procedures of a payment platform’s operations
· Good knowledge of
Operational and Compliance Risk Policies.
· Good knowledge of our
products and Services
· Ability to work
independently, meet deadlines and obtain results
· Strong decision-making
and forward planning ability.
· Good interpersonal and
communication skills.
· Proficiency in various
computer applications and a general understanding of payment software
· Good performance track
record
· Strong analytical skills
· Demonstrable and proven
high integrity
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Merchant Support Executive) to Jobs@corporatestaffing.co.ke
before 20th November 2022.