Manager – Business Application Support
Job Summary
The job holder is
responsible for;
- Providing
effective and adequate technical support to operational Corporate Support
Services (CSS) business systems by addressing system problems and user
requests.
- Providing
continual improvements to existing CSS business systems and supporting
systems by ensuring that solutions designed to address business needs meet
the required quality standards.
- Maintaining
operational readiness of business systems through supervision and
coordination of technical systems support teams
- Carry
out and supervise analysis, categorization and escalation of issues
reported. Prepare data correction scripts and escalate enhancements and
defects to developers and issues requiring clarification to business
transformation offices
Key Responsibilities
- Reviews
the Software Change Requests (SCRs) for systems changes/enhancements to
ensure that they have adequately addressed the requested changes and
identifies areas of improvement before approving for implementation.
- Monitors
and maintains operational readiness of business systems by enforcing
standards set to address identified system issues.
- Identifies
areas of potential systems and process improvements, assesses them for
both technical and business suitability and advises stakeholders
appropriately.
- Reviews
systems technical requirements specifications to ensure that they are well
articulated and properly documented before seeking automation approvals of
business processes
- Vets
systems technical requirements specifications and System Use Cases (SUCs)
for completeness, relevance, viability and makes recommendations for
improvement.
- Recommends
risk-mitigating measures and ensures that they are addressed as part of
systems maintenance initiatives.
- Vets
escalated incidents and problems affecting business systems to ascertain
validity and makes appropriate recommendations.
- Monitors
allocated tasks to ensure that escalated problems are resolved within set
timelines and standards and leads in resolving complex issues
- Evaluates
systems performance parameters, identifies areas of improvement,
implements system improvements and advises stakeholders
- Implements
the Service Level agreements for IT services of the unit.
- Monitors
performance of business systems architecture components, evaluates their
effectiveness and advises the manager on areas requiring review/improvement
- Develops
the unit’s Annual Work Plan and draft budget and coordinates their
implementation;
- Prepares
monthly, quarterly, annual and ad hoc reports for the unit;
- Ensures
that the unit meetings are held as stipulated in management guidelines;
- Develops,
mentors and coaches staff in the unit;
- Conducts
performance management in the unit;
- Coordinates
implementation of the work plans for the following corporate initiatives
in the unit: Audit, Integrity, QMS and Risk Management.
- Ensure
conformity to ISO (9001/2015 and 27001/2013) and data security
requirements.
Academic and Professional Qualifications
- Bachelor’s
Degree in Computer Science, Management Information Systems, Information
Technology, Electrical/Electronic Engineering, Telecommunications or its
equivalent qualification from a recognized Institution
- Masters
Degree in Computer Science, Business Administration, Information Systems
or any other IT or Management related Postgraduate degree will be an added
advantage.
Required
Certifications/Trainings
Professional Certification or Training in any one of the following
areas is required:
- Business
Systems Analysis i.e. CBAP Certification / Training
- Systems
Modelling and Design Techniques
- Process
Modelling and Design Techniques
Desired
Certifications
Certification or training in any of the following areas will be an
added advantage:
- Training
in middle level management / Supervisory Skills courses.
- IT
Governance i.e. ITIL or COBIT 4/5
- Project
Management i.e. PMP or Prince 2
- Training
or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL
or Microsoft SQL Server.
- Training
in operating systems i.e. Windows, Linux or Unix.
Relevant Work experience and Technical skills Required
- At
least five (5) years post qualification experience, which includes at
least two (2) years’ experience in leading a team in systems analysis and
support of large enterprise applications.
- Proven
skills in database management tools
- Working
knowledge of Java programming language and PL/SQL
- Working
knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
- Working
knowledge of structured programming and database design concepts
- Working
knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON,
etc.)
- Working
knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working
knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal,
Joomla, etc.)
- Working
knowledge of Linux/Unix and Windows operating system platforms
- Working
experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft
SQL Server)
- Working
experience with scripting languages i.e. Structured Query Language (SQL)
skills
- Knowledge
of system design and modelling techniques
- Working
knowledge of systems design and modelling tools (Enterprise Architect,
TraceCloud, etc.)
- Basic
knowledge of the following tools: process modelling (MS Visio, etc.),
Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
- Proven
experience in implementation and providing support to large enterprise
business systems in a similar organization.
- Proven
experience in integration of business systems in a similar large
organization.
Competencies
The Job holder must:
- Have
good understanding of the KRA’s goals and objectives.
- Resilient,
focused, results oriented and a team player.
- Have
strong analytical, diagnostic, decision making and problem solving skills.
- Have
strong abilities to conduct research-affecting business and propose
suitable solutions/products.
- Have
strong interpersonal, written and oral communication skills.
- Be
able to build and maintain strong relationships with contracted parties,
third party organizations, users and staff.
- Ability
to interact confidently with users to establish what the problem is and
explain the solution
- Passion
for innovation and creativity
- High
levels of integrity
How to Apply
Job Application Guidelines
Registration:
- Go
to https://erecruitment.kra.go.ke/login and then click on the ‘Register’
button to start the application process.
- After
registration, you will receive an email enabling you to confirm your email
address and complete your registration.
Log on:
- After
registration go to https://erecruitment.kra.go.ke/login
- Key
in your username and password then click on ‘Log in’ to access
your account.
- After
successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On
the ‘Applicant
Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click
on ‘My
Profile’ to create and update your profile.
- Follow
the instructions to complete your profile.
- The
process will end by clicking the tab “Overview and Release”.
- Ensure
you click the check box on the page to complete the profile.
Application process:
- To
view the open job postings, click on the tab ‘Employment Opportunities’ on
the ‘Applicant
Cockpit’ page.
- Under
the heading ‘Job Search’ click
the ‘Start’
button to view all available vacancies.
- Click
on the Job posting to display the details of the position.
- To
apply for the position, click ‘Apply’ button at
the top of the page.
- Follow
the instructions to complete and submit your application.
- Kindly
note that all mandatory fields must be completed.
- To
complete the process of application, click the ‘Send Application Now’
button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges,
please send your email query to isupporthr@kra.go.ke
If you experience any
delay in receiving an email notification at the end of the e-recruitment
registration process, please refresh your email. In case of any challenge,
please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority
does not charge any fee at any stage of the recruitment process (application,
shortlisting, interviewing, and/or offer)
Closing Date
2022-11-27 00:00:00