Job Title: Head Waiter
Department: Food &
Beverage
Industry: Tourism
Location: Maasai Mara
Gross Salary: Ksh 35,000 plus
service charge
Our client, a luxury camp seeks to hire a Head Waiter who will
be supervising a team of waiters, training junior staff, monitoring waiters,
coordinating tasks, evaluating customer satisfaction, preventing and handling
guests’ issues with the aim of providing high class guests experiences.
Key Measurable Goals
· Guests satisfaction of
food & beverage service delivered.
· Efficient management of
the F&B team.
· Efficient monitoring of
beverage stocks.
· Ensure and provide
professional, high-class guests service experiences.
· Initiatives and
suggestions to improve our guests ‘satisfaction and our waste reduction
Duties &
Responsibilities:
· Guests relations &
staff schedules
· Assist the manager with
the front of house duties. Including welcoming clients; briefing them and
hosting.
· Greeting and welcoming
guests in a polite, courteous and friendly manner.
· Staying attentive to
guests ‘needs to ensure they are satisfied with the food and service.
· Manage service staff
work schedules.
· Staff grooming &
General hygiene
· Ensure all service staff
maintain high standards of personal grooming & hygiene.
· Ensure cleanliness and
proper set up of the restaurant.
· Ensure the scullery and
back area is neat and tidy.
· Oversee all health and
safety standards.
· Link between the Kitchen
and Front of house operations
· Ensure coordinated
service for all courses between kitchen and restaurant.
· Make sure the dietary
requirements are written on the service board and ensure the guests’
requirements are respected.
· Explain to the waiters
how various menu items are prepared; describing ingredients and cooking
methods.
· Liaise with chef and
Camp Manager on wine pairing suggestions, while monitoring the stock levels.
· Process beverage orders
and restaurant guest issues to ensure that all items are prepared properly and
on a timely basis
· Ensure all menus and bar
cards are in good state.
· Ensure that the service
and presentation of food and beverage complies with the required standards
· Monitoring inventory
usage and maintenance.
· Monitor inventory and
ensure that all food supplies and restaurant operating equipment are well taken
care of and safeguarded.
· Monitor usage levels of
beverages and restaurant issues and ensure the control sheets are properly
recorded
· Ensure stores
requisition is done as per the procedure and controls are maintained
· Ensure regular and
accurate stock take is done & figures submitted to the Camp Manager.
· Guests /Customer reviews
· Review customer survey
feedbacks to develop and implement ways to improve customer service experience.
· Relay comments received
from guests to the camp manager
· Resolve customer
complaints in a professional manner and report immediately to the Camp Manager.
· Monitoring staff
performance
· Do periodic appraisals
in conjunction with the Camp Manager.
· Liaise with the Camp
manager in choosing employee of the month.
· Any other duties as
delegated by the Camp manager
Qualifications and
Requirements
· A degree or diploma in
Hotel Management or Food & Beverage
· Minimum 5 years of
relevant work experience, 2 years as a head waiter /supervisor
· Valid Food handlers
Certificate
· Hospitality operations
knowledge.
· Basic wine knowledge.
· Formal training in food
and beverage Service.
· Knowledgeable in Food
& Beverage product and service
· Friendly, outgoing, and
well composed, a charismatic character
· Excellent team leader
with a positive and enthusiastic attitude
· Outstanding customer
service skills
· Excellent planning and
organizational skills
· Good communication
skills
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience kindly send your CV ONLY quoting the job title on
the email subject (Head Waiter) to vacancies@corporatestaffing.co.ke by 20th
Nov 2022.