Department: Operations
Position: Field Engineer
Reporting to: Engineering Team Lead
Tenure: Fixed Term
Location: Kitui
About SunCulture
Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.
About the Role
Reporting to the
Engineering Team Lead, the Field Engineer be involved with and not limited to
carrying out Technical Surveys, conducting SunCulture product installations and
aftersales. He will also be a pioneer of product knowledge and troubleshooting
when it comes to the innovations of SunCulture products to our customers.
Responsibilities
Project Management
·
Undertaking Site visit for pre-feasibility and Feasibility site
information collection and analysis.
·
Contacting clients to set preferred dates and installing the
products within the set timelines.
·
Proper time management to ensure all projects assigned are
achieved within the timelines set
Risk Management
·
Be very proactive in identifying job risks during installations,
resolving them, and reporting to the team leads
·
Communicate and mitigate any risk factors that are encountered in
the field by various engineers.
Additional Roles & Responsibilities
·
Carrying out technical surveys and submitting the reports) to the
engineering team leads
·
Designing irrigation systems, conducting installations, and
providing after-sale services for SunCulture products
·
Mentoring and in-field training of new engineers
·
Guiding clients through contract filling and sending the signed
contracts to HQ every Friday.
·
Contacting all clients assigned promptly and setting the agreed
preferred dates in the app sheet
·
Filling and syncing Job Submission Forms(JSFs) in the app sheet
within the same day the installation/after-sale is done
·
Vetting of clients and initiating dispatches of products via the
app sheet once the set threshold requirement has been met.
·
Reporting of emerging issues during after-sales and installations
to the relevant authority as soon as they emerge.
·
Work closely with the after-sales department to ensure quick
resolution of after-sale issues.
·
Advise and provide recommendations to clients on products
that would work best for them during technical surveys
·
Do a minimum of 2 installations in a day.
·
Achieve a mean Turn Around Time of under 2 days for jobs done
·
Achieve a mean app adherence of 100% of all the jobs done
Traits for the role
·
Be a team player.
·
Be ready and committed to working in the field
·
Be ready to learn
·
Be creative and quick to resolve unprecedented issues that arise
in the field
Qualifications
·
Degree/ Diploma in Mechanical Engineering or any other related
field with specialization in Agricultural equipment is an added advantage
·
2+ years of experience with solar grid pump systems and
irrigation systems management
·
Hands-on, detail-oriented, and with strong execution skills
especially installation and conducting surveys
·
Good communication skills both written and spoken with the ability
to interact freely with customers of different levels and backgrounds.
·
Passion for irrigation and proactive in decision making
·
An independent thinker who is able to thrive in a fast-paced
dynamic environment.
·
In-depth knowledge of the industry and current trends adaptable
for SunCulture
·
Be organized and be an expert in time management
·
Thrive in resources constrained environments with discretion in
using budgetary allocation.
·
An agile trainer capable of training and being trained and be very
resilient and flexible
·
Strong computer skills in, GSuite, Microsoft Office, database
management experience in CAD or other project design software is a plus
·
Able to work in a dynamic environment with immense pressure and
meet deadlines
·
Comfortable with ambiguity and able to plan, be organized, and
meet deadlines
·
Proactive, collaborative, organized, curious, problem solver with
a “can-do” attitude
Please
Note: This role requires a lot of movement and it is NOT
confined to the location of the application. Versatility and flexibility are
required.
Do you feel you are a fit?
Please apply online via
this job page. We respond to all candidates however only shortlisted candidates
will be interviewed.
How to Apply