Job Description
Enterprise
Integration BPM Support Lead – (22000709)
DescriptionWe are pleased to announce the following position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Core Billing & BSS Operations Lead, the position holder will be responsible for second line support of the integration platform and related services, provide technical leadership to the support team as well as report on service performance based on an agreed upon set of metrics. He/she will also work with the planning and delivery teams to onboard new services and engage business and other stakeholders as and when required.
Key Responsibilities:
- Coordinate
releases of new product and services into production, ensure alignment of
all stakeholders, review runbooks and change work instructions to ensure
deployment as per plan while achieving non-functional and operational
requirements.
- Ensure
the operational readiness requirements are properly documented, regularly
reviewed, and updated where necessary to govern introduction of
services/products to production environments.
- Manage
events and incidents in the integration services production environments
and ensure resolution within target recovery time by identifying the root
cause or putting in place a workaround to restore service or a permanent
fix. Document the incident, impact and track all arising actions items via
problem management.
- Ensuring
all stakeholders are actively engaged during incidents and critical/major
changes.
- Planning,
coordinating execution and documenting the business continuity all the
services in the domain to ensure disaster recovery readiness is achieved.
- Continuously
evaluate the performance of the systems in the domain, review
configurations and monitoring to ensure policy and technical compliance,
recommend improvements and track closure.
- Engaging
stakeholders across different business units on continuous service
improvement initiatives within the domain, track, update on progress to
closure and manage any impediments.
- Maintain
reports on team performance, vendor performance and system performance as
well as review departmental and divisional reports especially around
availability, capacity, and service management, pick out any actions that
require attention and prioritize for resolution.
- Lead
the integration engineers on day-to-day activities while ensuring proper
resource scheduling for optimal delivery.
- Undertake
regular one on ones, performance reviews and mentorship of team members to
ensure optimal performance.
- Work
with the planning and development teams to chart the target architecture
and roadmap to evolve integration systems to fit for future platforms.
- Lead
the team on research in new ways of operating integration platforms,
identify opportunities for automation and well as spearhead the adoption
of machine learning and AIOps
Requirements:
- University
Degree in Computer Science or related technical field.
- 8
years’ experience in a networked and dynamic IT environment at least 5 of
those should be as a senior operations/support engineer or as a software
developer.
- 5
years IT operations experience at least 3 of which are in middleware
integration platforms like Tibco, MuleSoft, Oracle SOA, JBoss etc and
Business Process Management solutions such as Tibco BPM.
- Advanced
skillset in webserver administration and optimization. E.g., Apache,
Apache Tomcat, Nginx, Microsoft IIS etc.
- Experience
in relational databases e.g., oracle, MySQL; database scripting e.g.,
PL/SQL and working knowledge of NO-SQL databases.
- ITIL
and agile experience, training, and certification.
- Experience
in monitoring of large-scale systems and deployment of automation and
machine learning to provide self-healing/AI Ops capabilities.
- Knowledge
and experience with No-SQL databases, cloud technologies e.g., AWS,
Python/Java programming will be an added advantage.
How To Apply
If you feel that you are
up to the challenge and possess the necessary qualification and experience,
kindly proceed to update your candidate profile on the recruitment portal and
then Click on the apply button. Remember to attach your resume.
Persons with Disabilities
(PwD) and Female candidates are highly encouraged to apply
Closing: 29, Nov, 2022
