Mercy Corps
Digital Community Engagement Associate
Requisition number: DIGIT003052
About Mercy Corps
Mercy Corps is a leading global organization powered by the
belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the
world, we partner to put bold solutions into action — helping people triumph
over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps has built a reputation for innovative economic
development programming, particularly working with start-ups, and hosts a
venture capital arm called Mercy Corps Ventures.
The Program / Department
/ Team
Mercy Corps has worked with jobtech for over a decade –
investing, supporting product innovation, and conducting research on the
opportunities for the sector.
In late 2021, Mercy Corps launched the Jobtech Alliance, an
ecosystem-building initiative around inclusive jobtech in Africa.
We’ve just secured our first dedicated funding for the Jobtech
Alliance, and are recruiting a team to expand the Jobtech Alliance as the
innovation and learning hub for inclusive jobtech in Africa.
The Position Summary
The Digital Community Engagement Associate is responsible for
ensuring that the Jobtech Alliance community – formed of jobtech startups,
funders & investors, entrepreneur support organizations, and researchers –
provides a ripe forum for learning, collaboration, and innovation in the
jobtech space in Africa.
S/he is responsible for building the membership through
effective outreach, managing Jobtech Alliance social media channels
(newsletter, Twitter and LinkedIn), promoting sharing and collaboration between
members, and more – the scope of the role is infinite and driven by the
individual.
S/he has creative ideas to guide the community engagement strategy,
sets the tone for engagement, and drives its evolution.
Who You Are
You’re a creative extrovert who has phenomenal EQ and great
organization. You’re deeply passionate about startups in Africa.
You have experience managing digital social media channels, have
a skill at facilitating, and are a natural connector.
You’re highly organized, and can keep the day-to-day ticking
while working on ambitious new projects.
Essential Job Responsibilities
COMMUNITY STRATEGY &
MANAGEMENT
· Contributes to
overarching community management strategy & comes up with new ideas about
how to improve things
· The primary KPI holder
for number of Platform and Community members registered. Drives membership of
the Jobtech Alliance community through mapping of startups in the sector, direct
engagement with startups, and creative outreach campaigns
· Effectively promotes and
sells the Jobtech Alliance to interested people
CONTENT DEVELOPMENT
& SOCIAL MEDIA MANAGEMENT
· Develop content for
LinkedIn and Twitter (written and video) building off Jobtech Alliance blogs
and research
· Post, maintain and
respond to engagement on social media channels
· Where possible, write
blogs and longer-form content in the jobtech space
EVENT ORGANIZATION
· Organize and host
meet-ups for the Jobtech Alliance community in different markets
· Go-to organizer for
future bigger events
Supervisory
Responsibility: None
Accountability
Reports Directly To: Program Director /
Jobtech Alliance
Works Directly With: Startups, External
partners, Venture Building Managers, Finance team
Accountability to
Participants and Stakeholders
Mercy Corps team members are expected to support all efforts
toward accountability, specifically to our program participants, community
partners, other stakeholders, and to international standards guiding
international relief and development work.
We are committed to actively engaging communities as equal
partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification
& Transferable Skills
· A minimum of 1-5 years
of experience in community management, social media / marketing, content
development, project management
· Experience managing and
growing social media channels, demonstrating creativity in content and
engagement
· Flawless written English
and evidenced track record of developing compelling content in written form and
beyond
· Demonstrated passion for
the startup ecosystem in AFrica
Living Conditions /
Environmental Conditions
This role is for people with right to work in Kenya or Nigeria
Ongoing Learning
In support of our belief that learning organizations are more
effective, efficient and relevant to the communities we serve, we empower all
team members to dedicate 5% of their time to learning activities that further
their personal and/or professional growth and development
Diversity, Equity &
Inclusion
Achieving our mission begins with how we build our team and work
together. Through our commitment to enriching our organization with people of
different origins, beliefs, backgrounds, and ways of thinking, we are better
able to leverage the collective power of our teams and solve the world’s most
complex challenges.
We strive for a culture of trust and respect, where everyone
contributes their perspectives and authentic selves, reaches their potential as
individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we
are committed to learning, listening and evolving to become more diverse,
equitable and inclusive than we are today.
Equal Employment
Opportunity
Mercy Corps is an equal opportunity employer that does not
tolerate discrimination on any basis. We actively seek out diverse backgrounds,
perspectives, and skills so that we can be collectively stronger and have
sustained global impact.
We are committed to providing an environment of respect and
psychological safety where equal employment opportunities are available to all.
We do not engage in or tolerate discrimination on the basis of
race, color, gender identity, gender expression, religion, age, sexual
orientation, national or ethnic origin, disability (including HIV/AIDS status),
marital status, military veteran status or any other protected group in the
locations where we work.
Safeguarding &
Ethics
Mercy Corps is committed to ensuring that all individuals we
come into contact with through our work, whether team members, community members,
program participants or others, are treated with respect and dignity.
We are committed to the core principles regarding prevention of
sexual exploitation and abuse laid out by the UN Secretary General and IASC and
have signed on to the Interagency Misconduct Disclosure Scheme. We will not
tolerate child abuse, sexual exploitation, abuse, or harassment by or of our
team members.
As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional
manner, respect local laws and customs, and to adhere to Mercy Corps Code of
Conduct Policies and values at all times.
Team members are required to complete mandatory Code of Conduct
elearning courses upon hire and on an annual basis.
CLICK HERE to apply online.
Applications will be reviewed on a rolling basis.
Only shortlisted candidates will be contacted. Female candidates
are highly encouraged to apply.
Mercy Corps does not charge any fees at any stage of the
recruitment process.
