Core Banking Support Analyst
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Job Summary
To provide specialist
advise and support related to applications analysis or services, in order to
meet client needs, through the execution of predefined objectives as per agreed
standard operating procedures (SOPs). Selecting this role has a compensation
& benefit impact in Kenya. Please contact Reward for details.
Core Banking Support
Analyst
Overall Job Purpose
To manage the
implementation, maintenance, and enhancement of all Core Banking (Retail)
Applications systems to enable the use of appropriate platform technology, as
an integral and reliable component of business process within country. In-depth
Knowledge of Oracle PL SQL developer is must. Good understanding of banking
Functionalities like CASA, Retail and Corporate Loans, Fixed deposits, NEFT,
RTGS, General Ledger, Year End Processing, Classification of Normal, Suspended
Accounts, Inward and Outward Clearing.
Drive convergence of technologies, ensure delivery of technology projects
associated with Applications and liaise and negotiate with internal customers
and technology vendors.
Key accountabilities:
Service (Applications)
Availability
The prime responsibility
is for maintaining the availability and reliability of core applications to
ensure that IT can effectively meet service targets in accordance with planned
business objectives.
Key Activities
- Provide a range of application availability
reporting to ensure that agreed levels of availability, reliability and
maintainability are measured and monitored on an ongoing basis
- Successfully facilitate delivery of changes to
reports needed by the business and ensure that reports and their
dependencies are made available for the business.
- Provide holistic support of application availability
to Business Users
- Take actions to achieve reductions in frequency and
duration of incidents that impact application availability
- Ensure shortfalls in application availability are
recognized and appropriate corrective actions are identified and
progressed
- Act on agreed appropriate actions with Line
Management to maintain or improve application availability levels
- Initiate and coordinate actions required to maintain
or improve availability of applications
- Act as a coordination point for changes to
applications when needed
- Maintain an awareness of technology advancements and
best practices that support application availability
- Log and monitor incidents in the Portal and ensure
they are scoped for release
Change and Test Management
Responsibility is to
ensure that proper testing occurs for all Application changes released into the
production environments as assigned to you by Line Management
Key Activities
- Work closely with Release Analysts
- Review releases and assign appropriate release
testing tasks
- Vet & validate changes to ensure no disruption.
- Engage in changes and collaborate to deliver new
requirements.
- Compile and review the Testing Deliverables
- Conduct installation procedure tests
- Participate in functional, performance, and
integration testing results
- Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing
activities
Business Liaison
Point of contact for one
or more business units to represent IT services.
Key Activities
- Identify service needs for the Business Units
represented to IT
- Escalate Business unit service issues to the Service
Manager
- Communicate service status on service issues to the Business
Unit
- Assist in SLA negotiation efforts with Business
Unit(s)
- Report on quality of services rendered to Business
Unit(s)
- A fast learner keen on developing knowledge and
experience in service delivery.
Risk Management
- Build relationship with country Technology Risk and
Compliance team and provide support wherever required.
- Contribute and deliver to the improvement of the
risk profile by delivering improved governance, risk management, controls,
and compliance requirements.
- Devise and implement an effective plan to deliver a
satisfactory risk and audit profile for Operations & IT and achieve
audit and assurance targets.
People Management
- Responsible for driving own Performance Development,
collating relevant documentation, preparing for, and arranging reviews.
- By utilizing skills matrix, identify training and
development requirements, formulating own plan to be agreed with team
leader. Responsible for ensuring own plan is completed within agreed
timescales.
- Undertake all necessary training to perform the role
to the required standards, including gaining accreditation where
appropriate.
Education and Experience
Required
- Undergraduate or higher
- 3 – 4 years IT experience minimum
Subject Matter Expert
Qualifications
- ITIL v3 Certification
- Minimum 5-10 years’ experience in IT exposure
- Minimum of 2-year service management experience
Knowledge & Skills
- Translate Bus Requirements to Tech Solutions (Solid)
- Negotiation Skills (Solid)
- Strategic Thinking (Solid)
- ITIL – Governance Framework (Solid)
- Communication Skills (Written and Verbal) (Solid)
- Subject matter expertise (Solid)
- Understand the IT service delivery within a
corporate environment (Advanced)
- Conceptual thinking skills (Solid)
- Ability to analyze, make decision and initiate act
(Solid)
Competencies
- Deciding and initiating action
- Learning and researching
- Entrepreneurial and commercial thinking
- Relating and networking
- Adapting and responding to change
- Persuading and influencing
- Creating and innovating
***Application Deadline –
28th Nov 2022***
Education
Further Education and
Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences
(Required)
How to Apply
