Customer Service Job in Kenya

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Customer Service Job in Kenya

Job Title: Customer Service

Industry: FMCG

Location: Thika,

Gross Salary: Ksh 25,000 + Allowances

Our client, a miller company seeks to hire a Customer Service who will be tasked with formulating and implementing a customer Service function to achieve Customer loyalty and business growth profitability in accordance with the planned and agreed objectives.

Key Responsibilities

·  Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC

·  Recommend potential products or services to management by collecting customer information and analyzing customer needs

·  Prepare product or service reports by collecting and analyzing customer information

·  Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made.

·  Generate sales leads and advise the head of Sales on the same

·  Identify and assess customers’ needs to achieve satisfaction

·  Build sustainable relationships of trust through open and interactive communication with customers

·  Provide accurate, valid, and complete information by using the right methods/tools

·  Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

·  Keep records of customer interactions, process customer accounts, and file documents

·  Resolve customer complaints via phone, email, mail, or social media

·  Inform customers of deals and promotions.

·  Execute all other assignments as will be directed by the MD

Key Skills & Qualifications

·  Graduate in Business Studies or any Social Science. A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.

·  Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and PowerPoint.

·  Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.

·  Possession of professional marketing/sales or any social science qualification Good Communication,
Sales negotiator

·  Problem-solving and presentation skills crucial to overall objective achievement.

N/B – Male Candidates are encouraged to apply.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service –FMCG) to before 2nd November 2022.