Job Title: Customer Service
Industry: FMCG
Location: Thika,
Gross Salary: Ksh 25,000 +
Allowances
Our client, a miller company seeks to hire a Customer Service who will be tasked with formulating and implementing a customer Service function to achieve Customer loyalty and business growth profitability in accordance with the planned and agreed objectives.
Key Responsibilities
· Resolve product or
service problems by clarifying the customer’s complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution
in close consultation with Production Manager and QC
· Recommend potential
products or services to management by collecting customer information and
analyzing customer needs
· Prepare product or
service reports by collecting and analyzing customer information
· Make regular visits to
customer premises and observe the stock balances, competitor activities, etc
and do a report to management. The said report will include pictures of our
products within the customer premises and daily logs of the visits made.
· Generate sales leads and
advise the head of Sales on the same
· Identify and assess
customers’ needs to achieve satisfaction
· Build sustainable
relationships of trust through open and interactive communication with
customers
· Provide accurate, valid,
and complete information by using the right methods/tools
· Handle complaints,
provide appropriate solutions and alternatives within the time limits, and
follow up to ensure the resolution
· Keep records of customer
interactions, process customer accounts, and file documents
· Resolve customer
complaints via phone, email, mail, or social media
· Inform customers of
deals and promotions.
· Execute all other
assignments as will be directed by the MD
Key Skills &
Qualifications
· Graduate in Business
Studies or any Social Science. A strong background in Sales Background and data
analysis and accurate interpretation would be a definite advantage.
· Computer literate with
strong competence in MS Office Packages –including Excel, Access, Windows
Professional, and PowerPoint.
· Minimum 3 years relevant
experience in managing Sales and Operations/Logistics, Distribution, and
exposure in managing a Customer Service docket within an FMCG environment.
· Possession of
professional marketing/sales or any social science qualification Good
Communication,
Sales negotiator
· Problem-solving and
presentation skills crucial to overall objective achievement.
N/B – Male Candidates are encouraged to apply.
How to Apply
If you are up to the challenge and possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Customer Service –FMCG) to jobs@corporatestaffing.co.ke
before 2nd November 2022.