Job Title: Inside Sales Coordinator
Industry: IT
Location: Nairobi
Gross Salary: Kshs 50,000 – Kshs
60,000
Our client is a start-up IT firm in Kenya with more than 30
years’ experience in the data center industry across the world.
They have recently received their series B funding and are looking at expanding their team.
They seek to hire an Inside Sales Coordinator who sells the
company’s solutions to small and midmarket new accounts and/or expands existing
accounts.
Key Responsibilities
· Builds and maintains
relationships with key partners in assigned accounts/prospects
· Facilitates customer
relationships to ensure timely resolution of customer issues
· Coordinates sales
approach with the extended sales team (Sales Engineers, Solutions Architect,
Customer Care, Commercial Solutions, Sales Operations, etc.) and external
partners (Reseller, Strategic Alliances, etc.)
· Uses network of peer
representatives in strategic alliance and reseller partners to map and
penetrate accounts
· Researches and documents
detailed understanding of customer business and organizational landscape on
select accounts as needed
· Develops account plans
focused on maintaining/growing accounts on occasion
· Identifies customer’s
business needs, challenges, and technical requirements and matches to company
solutions in partnership with SEs/SAs
· Delivers pitch on
company product set and solutions in partnership with SE/SAs and Sells full
suite of company offerings to include entire footprint
· Uses external partners
to drive solution development in new areas/prospects
· In terms of contract
renewal , Addressing high churn risk customers using internal resources and
external partners proactively
· Facilitates customer
contract renewals and negotiations to protect revenue
· Uses internal resources
to understand customers contractual obligations around notice periods, renew
terms, company exposure
· Ensure proper
information maintenance in ZohoCRM
· Maintain up to date and
accurate information on all customer and sales activity in ZohoCRM.
· Monitors and maintains
status of opportunities in ZohoCRM, following the principles of forecasting
· Identifies at risk
accounts, expiring contracts and forecast churn
· Prioritizes list of
accounts/prospects for short and long term pursuit to achieve assigned sales
objectives and provide accurate forecasts
· Coordinates with
Opportunity Development Team on a strategy for lead & sales opportunity
qualification
· Pursues the highest
propensity prospects, fills the funnel with opportunities; cold calling
prospects and building industry contacts
· Facilitates the
commercial offer and contract negotiations in partnership with Sales
Management, using internal resources as needed to acquire the best commercial
terms possible
· Partners with sales
leadership, commercial solutions, and P&L to recommend deal structure
Qualifications &
Experience
· Bachelor degree or
equivalent through experience
· At least 2-3 years of
experience, preferably in B2B IT Services/data center/telco/network environment
· Track record of sales
achievement in the Kenya ICT market
· Good understanding of
cloud, enterprise digital transformation
· Demonstrable
understanding of direct sales and the Data Center industry
· Keen understanding of
value of LinkedIn and other social media platforms for engaging with
prospective customers
· Pro-active attitude, can
do mentality, can thrive on a relatively “high rejection/low hit rate” ratio
· Ability to self-start,
self-motivate, self-sustain, self-improve and work independently
· Excellent
solution/consultative selling skills, proven ability to articulate clear value
propositions
· Experience in
cold-calling
· Good understanding of
Microsoft office applications
· Good team-working skills
· Active on social media
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Inside Sales Coordinator – IT) to
jobs@corporatestaffing.co.ke before 4th Nov 2022.
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