Inside Sales Coordinator Job in Nairobi, Kenya (60K)

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Inside Sales Coordinator Job in Nairobi, Kenya (60K)

Job Title: Inside Sales Coordinator

Industry: IT

Location: Nairobi

Gross Salary: Kshs 50,000 – Kshs 60,000

Our client is a start-up IT firm in Kenya with more than 30 years’ experience in the data center industry across the world.

They have recently received their series B funding and are looking at expanding their team.

They seek to hire an Inside Sales Coordinator who sells the company’s solutions to small and midmarket new accounts and/or expands existing accounts.

Key Responsibilities

·  Builds and maintains relationships with key partners in assigned accounts/prospects

·  Facilitates customer relationships to ensure timely resolution of customer issues

·  Coordinates sales approach with the extended sales team (Sales Engineers, Solutions Architect, Customer Care, Commercial Solutions, Sales Operations, etc.) and external partners (Reseller, Strategic Alliances, etc.)

·  Uses network of peer representatives in strategic alliance and reseller partners to map and penetrate accounts

·  Researches and documents detailed understanding of customer business and organizational landscape on select accounts as needed

·  Develops account plans focused on maintaining/growing accounts on occasion

·  Identifies customer’s business needs, challenges, and technical requirements and matches to company solutions in partnership with SEs/SAs

·  Delivers pitch on company product set and solutions in partnership with SE/SAs and Sells full suite of company offerings to include entire footprint

·  Uses external partners to drive solution development in new areas/prospects

·  In terms of contract renewal , Addressing high churn risk customers using internal resources and external partners proactively

·  Facilitates customer contract renewals and negotiations to protect revenue

·  Uses internal resources to understand customers contractual obligations around notice periods, renew terms, company exposure

·  Ensure proper information maintenance in ZohoCRM

·  Maintain up to date and accurate information on all customer and sales activity in ZohoCRM.

·  Monitors and maintains status of opportunities in ZohoCRM, following the principles of forecasting

·  Identifies at risk accounts, expiring contracts and forecast churn

·  Prioritizes list of accounts/prospects for short and long term pursuit to achieve assigned sales objectives and provide accurate forecasts

·  Coordinates with Opportunity Development Team on a strategy for lead & sales opportunity qualification

·  Pursues the highest propensity prospects, fills the funnel with opportunities; cold calling prospects and building industry contacts

·  Facilitates the commercial offer and contract negotiations in partnership with Sales Management, using internal resources as needed to acquire the best commercial terms possible

·  Partners with sales leadership, commercial solutions, and P&L to recommend deal structure

Qualifications & Experience

·  Bachelor degree or equivalent through experience

·  At least 2-3 years of experience, preferably in B2B IT Services/data center/telco/network environment

·  Track record of sales achievement in the Kenya ICT market

·  Good understanding of cloud, enterprise digital transformation

·  Demonstrable understanding of direct sales and the Data Center industry

·  Keen understanding of value of LinkedIn and other social media platforms for engaging with prospective customers

·  Pro-active attitude, can do mentality, can thrive on a relatively “high rejection/low hit rate” ratio

·  Ability to self-start, self-motivate, self-sustain, self-improve and work independently

·  Excellent solution/consultative selling skills, proven ability to articulate clear value propositions

·  Experience in cold-calling

·  Good understanding of Microsoft office applications

·  Good team-working skills

·  Active on social media

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Inside Sales Coordinator – IT) to before 4th Nov 2022.