Department: PAYG
Position: Debt Recovery Officer
Reporting to: Head of
Credit
About SunCulture
Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. We do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world.
About the Role
Reporting to the Head of Credit (with dotted lines to the
Assistant Manager, PAYG), the ideal candidate is responsible for collections of
defaulted portfolio, racing & recovery of all SunCulture assets assigned on
credit but defaulted, issuance of Demand letters in the field & initiation
of repossession rights on all non-performing credits above Sunculture’s PAYG
credit policy guidelines.
Responsibilities
·
Be accountable for
reducing delinquency for assigned accounts
·
Ensure allocated
accounts are monitored on a daily basis and appropriate actions are taken to
ensure that the collection portfolio remains within acceptable limits through
the application of sound credit judgment within SunCulture PAYG credit policy
guidelines.
·
Investigate and
resolve any customer queries and complaints through verbal or written
correspondence in line with SunCulture PAYG credit policies.
·
Issue out demand
letters at field level to defaulters with the aim to get payments back to
normalcy.
·
Record new commitment
to repay the debt (PTPs), determine if the debt can be collected, and
accordingly recommend/initiate the recovery process.
·
Contact defaulting
customers either by calling or visiting them with an aim of negotiating a
settlement of the arrears.
·
Initiate repossession
of SunCulture assets as necessary.
·
Achieve the monthly
collection targets as assigned by the supervisor
·
Identify and escalate
deceased or disabled customers to the Head of Credit for review or collection
termination.
·
Ensure all work queues
are acted upon.
·
Conduct field visit
assessment before visiting the market areas.
·
Manage relationships with
local authorities and Security Officers
·
Plan and organize
field collection drives across all regions
·
Conduct monthly
reporting as per portfolio performance on delinquency.
Qualifications
·
At least 3-6 years
work experience in debt collection in microfinance, the solar industry, or a
related organization
·
Knowledge of relevant
legal requirements and processes in microfinance and credit collections
environment or any other financial institution
·
Evidence of
well-developed organizational skills and the ability to meet deadlines.
·
Integrity and ability
to work in consumer finance with small scale farmers across Kenya
·
Sound verbal
communication skills include the ability to negotiate respectfully and
communicate the rationale for decisions made.
·
Target driven,
self-starter, and problem solver
·
Demonstrated ability
to follow policy and procedures.
·
Sound judgment,
analytical, and decision-making skills.
·
Accuracy and attention
to detail.
·
Demonstrated ability
to quickly learn new systems and processes.
·
Demonstrated
commitment to service excellence.
·
Proficiency in GSuite,
Microsoft Office
Interested?
Please apply online via this job page. We respond to all
candidates however only shortlisted candidates will be interviewed.
How to Apply
