Yoruba Language Speaking Call Center Agents
Location: Nairobi
Our client, an international organization who is a leading
provider of language interpretation services, is seeking to recruit Yoruba
language speaking call center agents.
Duties and
Responsibilities
· Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
· Make well balanced
decisions and personally driven to be an effective advocate for our community.
· Investigate and resolve
issues that are reported on client platform such as requests for account
support.
· Respond to user
inquiries with high quality, speed, empathy and accuracy.
· Gather, analyze and
utilize relevant data to develop ways to improve the overall user experience on
the site.
· Identify inefficiencies
in workflows and suggest solutions.
· Recognize trends and
patterns, and escalate issues outside the company policy to the global team.
Qualifications and
Experience
· Between 21-35 years.
· Experienced
English-Yoruba interpreters.
· Must be a Kenyan or
legally living in Kenya.
· College education mandatory.
· Must be currently
unemployed or working as a casual.
· Must possess strong
interpersonal skills, verbal and written communication skills and most
importantly empathy.
· High affinity and
cultural awareness of political/social situation regarding the relevant
market/region.
· NSSF, NHIF and KRA pin
is a requirement.
Apply through: Flexi Personnel
ATS or recruit@flexi-personnel.com latest by 15th November 2022.
Indicate Yoruba language interpreter on the email subject for
easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement
