Closing on: Nov 1,
2022
DIB Bank Kenya Limited, is
a fully owned subsidiary of Dubai Islamic Bank PJSC (AE). The Bank offers a
comprehensive range of Islamic financial products and services with several
attractive features based on a system of ethical banking principles for the
benefit of all, irrespective of religion, creed, belief, or nationality. As a
progressive Islamic Bank that embraces innovation and values creativity, we are
seeking to recruit an agile and experienced professional for the below
positions: Job Purpose To develop and manage
the Branch portfolio and to lead the branch effectively to ensure the
achievement of assigned branch business objectives/targets for deposits,
financing assets, cards, and product sales targets, profitability objectives,
and implementation of superior customer service culture and standards, while
adhering to Banks policies and guidelines.
Key Responsibilities
- Drive
the Branch sales targets.
- Identify
and implement action plans and regularly track and review performance to
ensure the achievement of the set targets and business growth objectives.
- Maintain
relationships with customers including high net worth customers to assist
in business growth.
- Manage
the product portfolio of each line of products and control the cost and
profitability of the branch.
- Ensure
maintenance of high levels of customer service of all front office
functions such as Cash Management, Remittances, drafts, Account opening/
inquiry & maintenance, sales, and after-sales by efficiently abiding
by the process and by reducing customer waiting time and service time.
- Promote
a high level of customer service culture among the branch staff for
potential acquisitions.
- Attend
all audit requirements and strive to have a null /low-risk audit rating
and ensure that all the branch operations are by the established Bank’s
policies, operating manuals, service quality standards, and code of
conduct for a smooth workflow, high service quality, and low level of
operational risk and report any deviation to the management.
- To
maintain a low-risk level of cash difference by following diligently the
process set by maintaining detailed accounting records of daily cash flow
and regular review of daily MIS reports, checking notes, denominations
& security items to ensure accurate delivery of cash to customers.
- Monitor
customer complaints and mystery shopping results continuously and
recommend necessary measures and initiatives to improve the score and ensure
high customer satisfaction.
- To
ensure a high level of safety & security measures are in place at the
Branch.
- To
lead any branch projects (Service Quality Programs, Process changes,
sales, etc.) and support the launch of new products and services as per
the business plan.
- To
maintain an accurate archives file for all branch transaction records,
vouchers, and stationary reports.
- Follow
up on various cases with all the concerned stakeholders such as customers,
and internal Bank departments to ensure 100% closing mandates.
Job Specification:
- Bachelor’s
degree in Business Management or related field from a recognized university.
A Master’s degree will be an advantage.
- Minimum
of four (4) Years in the same or similar role.
- Accounting
& Financial capability
- Possession
of Analytical Thinking skills.
- Competencies
on Coaching and Mentoring.
- Good
Communication Skills.
- Sharia
Foundations & principles of Islamic finance.
How to Apply
To
apply, please send your CV and cover letter to careers@dibkenya.co.ke by
Friday 28th October 2022, Quoting the Role as
the Subject of the email application.
