Branch Manager Job in Kenya

Branch Manager – (Nairobi Based)

Closing on: Nov 1, 2022

DIB Bank Kenya Limited, is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE). The Bank offers a comprehensive range of Islamic financial products and services with several attractive features based on a system of ethical banking principles for the benefit of all, irrespective of religion, creed, belief, or nationality. As a progressive Islamic Bank that embraces innovation and values creativity, we are seeking to recruit an agile and experienced professional for the below positions: Job Purpose To develop and manage the Branch portfolio and to lead the branch effectively to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards, and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines. 

Key Responsibilities

  • Drive the Branch sales targets.
  • Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives.
  • Maintain relationships with customers including high net worth customers to assist in business growth.
  • Manage the product portfolio of each line of products and control the cost and profitability of the branch.
  • Ensure maintenance of high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales, and after-sales by efficiently abiding by the process and by reducing customer waiting time and service time.
  • Promote a high level of customer service culture among the branch staff for potential acquisitions.
  • Attend all audit requirements and strive to have a null /low-risk audit rating and ensure that all the branch operations are by the established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
  • To maintain a low-risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow and regular review of daily MIS reports, checking notes, denominations & security items to ensure accurate delivery of cash to customers.
  • Monitor customer complaints and mystery shopping results continuously and recommend necessary measures and initiatives to improve the score and ensure high customer satisfaction.
  • To ensure a high level of safety & security measures are in place at the Branch.
  • To lead any branch projects (Service Quality Programs, Process changes, sales, etc.) and support the launch of new products and services as per the business plan.
  • To maintain an accurate archives file for all branch transaction records, vouchers, and stationary reports.
  • Follow up on various cases with all the concerned stakeholders such as customers, and internal Bank departments to ensure 100% closing mandates.

Job Specification:

  • Bachelor’s degree in Business Management or related field from a recognized university. A Master’s degree will be an advantage.
  • Minimum of four (4) Years in the same or similar role.
  • Accounting & Financial capability
  • Possession of Analytical Thinking skills.
  • Competencies on Coaching and Mentoring.
  • Good Communication Skills.
  • Sharia Foundations & principles of Islamic finance.

How to Apply

To apply, please send your CV and cover letter to by Friday 28th October 2022, Quoting the Role as the Subject of the email application.