Booking Officer
Ensuring all disbursed
Retail check-off loans within assigned employers are booked on the respective
employer payrolls within the agreed timelines.
Reports to: Manager, Credit Analysis
Responsibilities
- Aiming
at having the accounts at paying status by timely submission of deduction
data to assigned employers within agreed cut off dates for effecting
- Maintaining
the quality of the assigned portfolio within the agreed threshold by
collecting amounts due efficiently and effectively
- Managing
the arrears position of his/her assigned portfolio to acceptable levels by
ensuring the Roll rate is within the agreed threshold for each bucket of
arrears & maintain an excellent Bank/Scheme relationship.
- Presenting
deduction data to assigned check-off employers within the agreed cut-off
dates and ensuring the same is effected.
- Follow
up of all loans not deducted, underpayments and loans dropped from payroll
and document recovery effort.
- Ensure
timely receipts of loan deduction schedules/by products and check-off
payments for all assigned schemes
- Follow-up
of all payments due for all assigned schemes
- Offering
support to the branches to deliver respective data to the employers on
need basis
- Direct
manual recoveries from transactional accounts for customers to optimize
collection results both at pre-delinquency and delinquency stages of loans
under one’s management.
- Consistent
and close monitoring of the Retail pre-delinquency book in liaison with
Business Units so as to reduce the PAR to acceptable levels.
- Handling
all queries within assigned portfolio relating to loan stoppages,
clearances and issues relating to check-off deductions. Timely forwarding
to respective assigned employers’ payroll stoppage instructions and deduction
data amendments.
- Timely/
Promptly Communicating to business unit and the reasons for dropped cases
given by employers e.g. dismissals, deaths, resignations & ensure
monthly updates to the branches and the Head office business units.
- Providing
timely feedback to management on collections challenges within assigned
portfolio and possible solutions and recommendations for quality
improvement.
- Consistently
engaging employers who are in arrears to make good the payment through
calls and employer visits.
- Escalating
any suspicious activities/accounts noted during the collection process
Qualifications
- A
degree in business-related field or diploma in Banking
- A
good knowledge of collections in the banking sector trends and practices
- A
detailed knowledge of specific Bank products such as Personal unsecured
loans
- A
good awareness of the Bank’s Credit policy
- A
good awareness of the Bank’s vision and focus especially in relation to
Collections
- Good
negotiation skills
Desired Competencies
Essential Knowledge/Skills and Experience Required:
- Planning
& organizational skills
- Numerical
& analytical skills
- Interpersonal
skills
- Communication
skills
- Negotiation
and influencing skills
- Debt
recovery techniques
- Technical
credit risk assessment skills
Desirable knowledge/skills and Experience Required:
- A
thorough knowledge of the Bank’s operating procedures
- A
good knowledge of the Banking Act
- A
good knowledge of the Bank’s credit policy and lending guidelines
- High
degree of interpersonal skills when dealing with a range of people and
situations
How to Apply
Apply By: 28th,
October 2022
