Application Support Specialist
The Position:
Business Productivity function is responsible for the management of the enterprise Group Email infrastructure, Intranet services, MS CRM, Cisco PCCE, SharePoint platform, E-Board, Microsoft Office Applications, and end user mobile devices accessing KCB resources. The department also manages deployment, maintenance and support of branch queue management system, End-user computers, printers, scanners and other peripheral devices.
Reporting to Enterprise
Systems Specialist Messaging and Collaboration, the Applications Support
Specialist will provide a single point of contact for end users to receive
technical support and maintenance within the organization’s desktop computing
environment. This includes installing, diagnosing, repairing, maintaining
client computer software on PCs and peripheral devices. The person will also
troubleshoot problem areas (in person, by telephone, or via remote access) in a
timely and accurate fashion and provide end-user assistance where required.
Key Responsibilities:
- Provide
support to IT users for all aspects of end-user computing and
desktop-based software.
- Supplement
first in line in diagnosis of system failure and escalating it to the
required departments. Communicate client risk and concerns to team leaders
and upper management.
- Perform
and coordinate ongoing performance tuning, required upgrades and resource
utilization as required.
- Extend
technical support to ongoing technology projects by determining and
executing system reconfiguration needs and offering remote support. This
involves working collaboratively with IT teams to resolve service
requests, escalations and service outages.
- Assess
end-user needs and develop technical solutions on issues related to
operability, system access and efficiency.
- Finding
and investigating newer available tools and methods of computer system
support and analysis on how it can be applied to the end-users thereby
improving the organization’s performance based on effective research of
technical resources for both software/hardware triage.
- Performs
work in compliance within specified warranty requirements.
The Person:
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in Information Technology, Computer Science, or a related
discipline.
- Professional
qualification in Professional Qualifications such as Microsoft Certified
Desktop Support Technician (MCDST) certification/ Microsoft Office User
Specialist (MOUS)/ MCP/ MCSE /MCITP/MCTS/A+.
- 2
years’ experience in Technology with:
- Hands-on
desktop productivity applications deployment, configuration and support.
- Knowledge
on PCs Operating Systems and related network protocols.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our Recruitment
portal and submit your application with a detailed CV.
To be considered your
application must be received by Monday, 7th November
2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.